Note fondée sur 528 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Poor upkeep, fire alarm false alarmed twice in 2 days followed by over 10 times in 2 days. Staff was like no big deal.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Michael,We are very sorry to hear about your experience with the repeated fire alarm issues during your stay. This is certainly not the level of comfort or service we strive to provide, and it's disappointing that the staff did not handle the situation with the seriousness it deserved. We appreciate your feedback and will address this issue with our team to ensure proper maintenance and responsiveness in the future. We hope you’ll give us another opportunity to improve your experience.Sincerely, Hotel Manager
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The lobby was pleasant and the front desk are all friendly and accomodating. However, the room we got was not. The floor was not clean, the room smells molds and the bed/ bed sheets has like molds in it, the AC smells bad. I asked the housekeeping to change the all thr beddings and they did. I had to buy odor elminator and other cleaning essentials to clean the room itself. The money we spent on this room was not worth it.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We are truly sorry to hear about your experience during your stay. While it’s great to know that you found our lobby pleasant and our front desk staff friendly, it's unacceptable that your room did not meet those standards. The issues with cleanliness and odors are concerning, and we appreciate you bringing them to our attention. We’re glad to hear that housekeeping assisted with changing the bedding, but it shouldn’t have come to you needing to purchase cleaning supplies. Your feedback is invaluable, and we will address these matters with our team to ensure improvements are made. Please visit us again.Sincerely, Hotel Manager
par un voyageur
3 night stay
Publié le 18 oct. 2024 sur HotelsThe only complaint I have is the people hanging in the area were a little sketchy. The room was fine and clean.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that you found the room clean and comfortable. We apologize if the surrounding area made you feel uncomfortable, and we will look into ways to improve the overall experience for our guests. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur
Worst hotel experience ever
Publié le 18 oct. 2024 sur HotelsWhen we walked in the room, it smelled. The tub was wet like someone showered and the soap was used. Bathroom light went out. Spoke with 3 different employees for it only to get fixed 36 hours later. Staff didn’t clean my room for a day and when they did, only partially cleaned it. Didn’t renew the linens daily either. Worst staff and hotel experience ever.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We're truly sorry to hear about the issues you encountered during your stay. The odor in the room, the state of the bathroom, and the delayed maintenance response are unacceptable, and we apologize for the lack of proper cleaning and service from our staff. Your experience does not reflect our standards, and we appreciate you bringing this to our attention. We will address these concerns with our team to ensure improvements are made. We hope you’ll consider giving us another chance in the future for a much better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 15 oct. 2024 sur Hotels
When I get to the door room the door was open and behind the door is a table when I open one of the trash can has garbage and the sink was clogged but the bed was so comfortable and the pillows
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Judith,Thank you for your stay. We apologize for the issues you encountered with the open door, trash, and clogged sink. This is not the level of cleanliness we strive for. On a positive note, we're glad to hear you found the bed and pillows comfortable. We will address these concerns with our housekeeping team to ensure a better experience for future guests. We hope to welcome you back for a more pleasant stay.Sincerely, Hotel Manager
par un voyageur
Publié le 15 oct. 2024 sur Hotels
This trip was an emergency trip from Hurricane Milton. The staff was very friendly and accommodating. The breakfast was great! The room was a good size for our stay! The sofa had stains all over it, there is no carpet, so the floors needed to be cleaned, they were very dirty. The shower had some mold growth and overall needed some TLC.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Keri,Thank you for your feedback, especially during such a challenging time. We're glad to hear that our staff was friendly and accommodating and that you enjoyed the breakfast and room size. However, we sincerely apologize for the condition of the sofa, floors, and shower. Your comments are invaluable, and we will address these cleanliness issues with our team to ensure improvements are made. We appreciate your understanding and hope to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed any marks on hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Very nice accomodations
Publié le 13 oct. 2024 sur HotelsWe liked the clean room, pleasant cleaning staff. Breakfast was terrible. Cold gravy, they ran out of orange juice, weren't very accomodating. Just because people came north from hurricane Milton the hotel should have had enough supplies.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Bunjee,Thank you for your feedback. We're glad to hear that you appreciated the clean room and the pleasantness of our cleaning staff. However, we're truly sorry to learn about your experience with breakfast. We strive to provide a satisfying meal for all our guests, and it’s disappointing to hear that we fell short, especially during such a challenging time. Your input regarding the supplies will be taken seriously as we work to improve our service. We hope to have the chance to welcome you back for a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Nice place
Publié le 13 oct. 2024 sur HotelsIt was a good place to stay for a few days while we were fleeing hurricane Milton. I gave it 4 stars because the breakfast selection was not great. Otherwise, we had no complaints.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your review. We're glad to hear that our hotel provided a comfortable place for you during your time fleeing Hurricane Milton. We appreciate your feedback regarding the breakfast selection, and we will certainly take it into consideration for future improvements. It’s great to know you had no other complaints, and we hope to welcome you back under better circumstances for an even better experience.Sincerely, Hotel Manager
