Note fondée sur 124 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 oct. 2024
The proprietor would not honor the reservation because there was a $6 deficit between what I paid and what he said I should have been charged. I had to be moved to a different hotel. You should consider dissolving your relationship with that establishment.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Corey,Thank you for sharing your experience with us. We understand that the situation was frustrating, and we sincerely apologize for the inconvenience you faced. However, it’s important to note that each property operates under its own policies regarding pricing and payment discrepancies, which may have led to the unfortunate outcome in your case. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.
par un voyageur
Publié le 10 oct. 2024
The staff was friendly and cleaning but the ad showed a different scene and made you feel like you would get a good breakfast and an inside hotel. They had baby roaches we had to keep killing. The guest was noisy and beating on doors and our doors through the night. My children was scared! I was suppose to stay 3 night but end up staying 2 because of what they presented was incorrect. Guest was smoking weed by our room and drinking. We could barely sleep. We had to go across the bridge in which we couldn't to get food because a big truck had turnt over. Just a bad area to stay at. Never again!!!!!!
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
HiThank you for sharing your experience with us. We genuinely appreciate your feedback and are sorry to hear that your stay did not meet your expectations.We strive to provide a welcoming and comfortable environment for all our guests, and it’s clear we fell short during your visit. While we’re glad to hear that you found our staff friendly and the cleaning satisfactory, we apologize for the issues you faced regarding the cleanliness of your room, including the presence of pests, and for the disturbances caused by other guests. We take these matters very seriously and will be addressing them with our team to ensure they are resolved.We also regret that the advertised amenities did not align with your experience, particularly concerning breakfast and the hotel’s atmosphere. Your comments about noise and disturbances will be reviewed, as we want to ensure a peaceful environment for all our guests.Additionally, we apologize for the inconvenience you experienced due to the nearby truck incident, impacting your ability to access food options.We appreciate your feedback as it helps us improve. We hope you’ll consider giving us another chance in the future to provide you and your family with a more enjoyable stay.
par un voyageur
Publié le 2 sept. 2024
Could have been cleaner. I walker barefoot for only a few minutes before showering. My feet are black. The floors looked ok but obviously needed more cleaning
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Melissa,We apologize for the cleanliness issues you experienced during your stay. Your feedback is valuable, and we will address this matter promptly to ensure a higher standard of cleanliness for our guests. We appreciate your comments and hope to have the opportunity to provide you with a more satisfying experience in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Property needs some upgrading.
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kathy,Thank you for your feedback regarding the property. While our team consistently strives to maintain and enhance the guest experience, we understand that some areas may benefit from additional attention. We take your observations seriously and appreciate your input, as it helps us identify opportunities for improvement. We hope that despite this, you enjoyed your stay and found our service and other amenities up to your expectations.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi James,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 20 août 2024 sur Expedia
I like everything
Commentaires de Gestion de l’hôtel
21 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi James,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 8 août 2024 sur Expedia
Horrible, dirty, yuck box sausage, nothing but coffee, told breakfast, no washcloth, no chair, no closet, very limited English
Commentaires de Gestion de l’hôtel
9 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Cheryl,We apologize for the experience you had during your stay. Your feedback regarding the cleanliness, breakfast offerings, amenities, and communication is concerning, and we are taking immediate steps to address these issues to improve the overall guest experience. Your comments are valuable, and we appreciate you bringing these matters to our attention. We strive to provide a comfortable and welcoming environment for all our guests and will work diligently to ensure a more positive stay in the future. Thank you for sharing your feedback with us.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Manob Jyoti,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Lori,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 5 août 2024 sur Expedia
Actually, the room and the fixtures are nice and updated. There was a nasty smell in the room (drainage like) which stronger when you’re in the bathroom/sink area so I’m sure it’s not from outside. The room looks clean but when I pulled the sheets/blanket there were hair and bits of dirt, making me think that the bedsheets where not changed. I requested a 2 queen bed room though I was by myself. The other bed was clean or at least I believed so. The tub was clean but the walls, still has dried soap sud from previous client. They only had “to go” breakfast which was coffee served in a paper cup (with no lid available) and honey bun or defrosted breakfast sandwich. You have to go to your room to heat it up since there’s no microwave where they serve their breakfast.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Erica,Thank you for sharing your detailed feedback. We are pleased to hear that you found our rooms and fixtures nice and updated, and that you appreciated the cleanliness of the tub and one of the beds. However, we regret that you encountered some issues during your stay, particularly with the smell in the bathroom area and the cleanliness of the bedding and bathroom walls. We also apologize for the inconvenience regarding our "to-go" breakfast service and understand that the lack of a microwave in the breakfast area was less than ideal. Your comments are invaluable to us as we strive to improve our services and provide a better experience for all our guests.
