Note fondée sur 142 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 oct. 2024 sur Hotels
I was very uneasy about our arrival. I typically do not choose hotels that open to the parking lot because of safety issues. But the staff was very nice and informative. The room was updated and very clean.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your thoughts with us! I’m glad to hear that our staff made a positive impression and that you found your room updated and clean.I understand your concerns about safety, and we appreciate your feedback. We take guest safety seriously and are continually looking for ways to enhance our environment.We hope to welcome you back in the future for an even better experience!
par un voyageur de Antioch
Publié le 15 oct. 2024 sur Expedia
Asd
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Luis,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 12 oct. 2024
The proprietor would not honor the reservation because there was a $6 deficit between what I paid and what he said I should have been charged. I had to be moved to a different hotel. You should consider dissolving your relationship with that establishment.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Corey,Thank you for sharing your experience with us. We understand that the situation was frustrating, and we sincerely apologize for the inconvenience you faced. However, it’s important to note that each property operates under its own policies regarding pricing and payment discrepancies, which may have led to the unfortunate outcome in your case. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
One of the dirtiest hotels I have ever stayed in.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Brandon,Thank you for your feedback. We take cleanliness very seriously, and our housekeeping team works diligently to maintain high standards throughout the hotel. While it seems we fell short during your stay, we wish this had been brought to our attention during your visit so we could have addressed the issue immediately. Your comments will be shared with the appropriate teams to ensure we continue to improve and provide the best possible experience for all our guests.
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jane,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Marcelino,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi George,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
par un voyageur
Publié le 10 oct. 2024
The staff was friendly and cleaning but the ad showed a different scene and made you feel like you would get a good breakfast and an inside hotel. They had baby roaches we had to keep killing. The guest was noisy and beating on doors and our doors through the night. My children was scared! I was suppose to stay 3 night but end up staying 2 because of what they presented was incorrect. Guest was smoking weed by our room and drinking. We could barely sleep. We had to go across the bridge in which we couldn't to get food because a big truck had turnt over. Just a bad area to stay at. Never again!!!!!!
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
HiThank you for sharing your experience with us. We genuinely appreciate your feedback and are sorry to hear that your stay did not meet your expectations.We strive to provide a welcoming and comfortable environment for all our guests, and it’s clear we fell short during your visit. While we’re glad to hear that you found our staff friendly and the cleaning satisfactory, we apologize for the issues you faced regarding the cleanliness of your room, including the presence of pests, and for the disturbances caused by other guests. We take these matters very seriously and will be addressing them with our team to ensure they are resolved.We also regret that the advertised amenities did not align with your experience, particularly concerning breakfast and the hotel’s atmosphere. Your comments about noise and disturbances will be reviewed, as we want to ensure a peaceful environment for all our guests.Additionally, we apologize for the inconvenience you experienced due to the nearby truck incident, impacting your ability to access food options.We appreciate your feedback as it helps us improve. We hope you’ll consider giving us another chance in the future to provide you and your family with a more enjoyable stay.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Kabba,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
It was lovely just like the pictures
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Ciera,Thank you for your kind words! We're thrilled to hear that your experience matched the beauty showcased in our photos. Our team works diligently to maintain the high standards of service and ambiance that our guests expect and deserve. We truly appreciate your feedback and hope to welcome you back for another memorable stay in the future!
