Note fondée sur 579 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 avr. 2022 sur Expedia
À part la piscine qui n’était pas encore prête et qu’on a nettoyé 🤔 ce fut parfait 👌
par un voyageur
Publié le 15 mai 2018 sur Hotels
Très bel établissement, confortable, L'accueil très agréable. Le petit déjeuner copieux mais le réassortiment ne suivait pas , pour nous qui mangeons plutôt continental. Mais c'était un dimanche et il y avait du monde.
par un voyageur
Publié le 23 août 2024 sur Hotels
They had a computer down so check in took a long time. Then our room wasnt finished cleaning, bed wasn't made, etc. They got it made up for us by the time we came back for our appointment. Pool was nice. Breakfast was great. A/c in hallways seemed to be struggling as they were warm and humid.
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Dear Michelle,Thank you so much for choosing our hotel and for taking the time to share your feedback. We’re delighted to hear that you enjoyed our pool and breakfast offerings. We are truly sorry to learn about the issues you encountered during check-in and with the room cleaning. Please accept our sincere apologies for any inconvenience this may have caused. Your comments are invaluable to us, and we will address your concerns. It would be wonderful to have the opportunity to welcome you back at Homewood Suites by Hilton Montgomery and provide you with an even better experience. Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Dear Jessica,We are thrilled you had an excellent stay at Homewood Suites by Hilton Montgomery, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par General Manager, Gestion de l’hôtel
Dear Michelle,Your generous rating made our day! We are dedicated to providing every guest with a great experience at Homewood Suites by Hilton Montgomery, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Javier,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Homewood Suites by Hilton Montgomery. We look forward to your return and wish you all the best with your future travels.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Decent hotel overall. Hot tub is out of order and only 1 grill works.
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Dear Guest, We appreciate you choosing Homewood Suites by Hilton Montgomery and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We are sorry for the inconvenience you had due to our amenities. We will share your feedback with our team. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Francine Molette General Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Dear Karen,Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at the Homewood Suites by Hilton Montgomery and hope to have the pleasure of doing so again on your next visit to our city.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The battery on my door died, and I could not get into my room. Call hotel support was unable to reach on-call support. It took four hours for him to change the battery. I had no clothes due to the fact I was going to swimming.
Commentaires de Gestion de l’hôtel
1 août 2024 par General Manager, Gestion de l’hôtel
Dear Hope, Thank you for your review. We regret to learn about the issues you encountered with the battery on your door and the delay in addressing them. Please accept our apologies for any discomfort this caused. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you for bringing this to our attention. Your satisfaction is our top priority; therefore, we hope you will revisit us so we can make your next stay with us outstanding in every respect.Sincerely,Francine Molette General Manager
par un voyageur de BALTIMORE
Publié le 30 juill. 2024 sur Expedia
Excellent service at excellent staff
Commentaires de Gestion de l’hôtel
31 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Robin, We are delighted you thoroughly enjoyed your stay with us at Homewood Suites by Hilton Montgomery and appreciate your kind comments and excellent rating. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Francine Molette General Manager
