Ratings based on 753 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Lafayette
Posted Aug. 26, 2024 on Expedia
This property was not a typical IHG property. It was run down with 1980 furniture. My shower did not have a proper drainage. No coffee maker was in my room. I went down to get coffee at 7AM and they were out of coffee. The entryway to my room apparently had a flood at some point. I have no idea how this room was given 9.4 stars. I took pictures and have no way to upload them. The location was not good. I was nervous walking by myself to dinner. I do not recommend this hotel. The employees were not friendly.
Comment from Hotel Management
Oct. 6, 2024 by Management, Hotel Management
We are sorry to hear that your stay did not meet your expectations and appreciate your feedback. We will consider your comments as we look for ways to improve.
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Oct. 6, 2024 by Management, Hotel Management
Thank you for staying with us, please come again.
by A traveller
Posted Aug. 24, 2024 on Expedia
Would stay again.
Comment from Hotel Management
Oct. 6, 2024 by Management, Hotel Management
We look forward to seeing you again in the future.
by A traveller
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Oct. 6, 2024 by Management, Hotel Management
Thank you.
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Oct. 6, 2024 by Management, Hotel Management
We are pleased that you enjoyed your stay.
by A traveller
Posted Aug. 19, 2024 on Expedia
I’ve stayed at this property three times while traveling for work. For the first two stays the rooms were very clean and fresh, but the most recent stay was in a more run down room (broken shower drain, peeling and molded ceiling in the bathroom). They seem to be doing work on the lobby at the moment, so they’ve closed off half of the space and made the breakfast much more simple. The amenities are clean and up to date and the staff is always friendly and accommodating.
Overall, I would stay here again with hopes that I’d be in one of the better kept rooms that I experienced during my initial stays and a broader selection of breakfast items.
Comment from Hotel Management
Oct. 6, 2024 by Management, Hotel Management
Thank you for your comments and understanding, your consideration is greatly appreciated. We hope that you will stay again.
by A traveller from Montgomery
Posted Aug. 18, 2024 on Expedia
The staff were amazing. Every one of them.
Comment from Hotel Management
Oct. 6, 2024 by Management, Hotel Management
Thank you for your comments, we appreciate your business.
by A traveller
Posted Aug. 17, 2024 on Expedia
Property and staff were excellent but the breakfast needs improvement in variety and quantity.
Comment from Hotel Management
Oct. 6, 2024 by Management, Hotel Management
Our staff takes pride in providing excellent customer service. We hope that you will stay with us again soon.
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Oct. 6, 2024 by Management, Hotel Management
Thank you for staying.
by A traveller
Posted Aug. 10, 2024 on Expedia
Comment from Hotel Management
Oct. 6, 2024 by Management, Hotel Management
Thank you for sharing your feedback we will consider this as we look for ways to improve our services.
