2/10 – Terrible
Jan
Voyage en groupe
17 oct. 2024
Points faibles : Propreté, confort de la chambre
No Heat, Filthy Conditions, Unresponsive Host
I checked into a *freezing* apartment. Thermostat was 63°F (17°C) & clearly the heater was broken. Unfortunately, the issues didn't stop there.
The apartment was in terrible condition:
- Oven was unusable & dislodged from the wall
- Dish rack was filthy & sponge was used
- Kettle had so much sediment that boiling water resulted in gunk floating
- Cobwebs were in nearly every corner of the apartment
- The TV had no connection
To make matters worse, I found *blood stains* on the duvet when I went to wash the sheets. I have photos of all these issues as proof.
Despite contacting the host multiple times, he didn’t respond until *day 3* of my 5-day stay. On day 4 they claimed to have sent a handyman, but the heater remained broken for the entire 5 days of my stay.
The host offered another unit on the 4th day at 9pm?! I declined to move & requested compensation. The host said compensation would be provided at checkout. Then the host claimed he could not reach the apartment’s owner and to expect an answer the following Monday. However, after several calls and messages, I realized the host had blocked my number. I confirmed this by calling from another number, and the phone rang while mine was sent straight to voicemail.
This was by far the worst experience ever. Not only was the apt dirty and in disrepair, the lack of heat made it nearly unbearable. The host’s failure to respond, block my number, and avoid compensating me is completely unacceptable. Is it even legal?
Jan
Séjour de 5 nuits en octobre 2024