Avis Brand New Penthouse! Hot Tub, AC MileEnd

There were so many issues with this stay. First, I messaged the owner a week prior to my stay AFTER I got SMS messages asking me to authorize for charges, but also options to opt-out? I wanted to confirm the messages were legitimate and that I might not feel too comfortable going through their system when they listed on VRBO. I got no replies at all which made me nervous. Then for check-in, I had no instructions and I could not get in touch with the owner. VRBO helped out and sent me more numbers to contact at which point I got through finally to the fourth one I tried. The property manager informed me that by the way there is no television since the last renters who had just left had broken it, and that there would be a discounted rate - right when I was walking in to the unit. The unit by the way is nothing like the photos. There are so many damages, scuffs, and smells. The grill and hot tub did not look safe to use. The owner is now claiming that the rate I booked at IS the discounted rate which lol - I booked and was charged September 6 and I stayed September 20. There was no indication before September 20 at 5:45PM that there was going to be no TV. I never even got a reply from the owner until September 22 when I checked out... and now I don't know what to do about refund. VRBO was as helpful as they could be, but it really ruined the experience for me and the check-in was definitely a pit of our trip.

Very nice place in a charming neighborhood! Lots to do, great food, and loads of parks! Overall was a great experience