Ratings based on 379 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.2 Service & staff
3.3 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 19, 2024 on Expedia
Great location for my needs.
by A traveller
Posted Sep. 19, 2024 on Hotels
by A traveller
Posted Sep. 14, 2024 on Expedia
Everything was good with the exception of 2 points which the hotel was notified - there were a small number of bed bugs and the desk chair was very wobbly. I was in Room 332 on Sept 12 and expected the hotel would have taken care of the issue by now.
Comment from Hotel Management
Sep. 14, 2024 by Rokia, Front Desk , Hotel Management
I understand your concern and assure you that we take these matters seriously. I will immediately follow up with our maintenance and housekeeping teams to ensure these issues are resolved promptly. Your comfort and satisfaction are very important to us and we appreciate your feedback as it helps us improve.
by A traveller
Posted Sep. 12, 2024 on Expedia
Comment from Hotel Management
Sep. 13, 2024 by Gabriel, Front Desk, Hotel Management
Thank you for your feedback.
by A traveller
Posted Sep. 11, 2024 on Hotels
Hotel was very convenient. Bed was comfortable and the room was clean. Just a bit dated but it was perfect for our stay. No coffee in the room and there was no free coffee in the lobby. Coffee wasn’t promised but most hotels offer that amenity. It was close to many restaurants and is quite near Vieux Montreal.
Comment from Hotel Management
Sep. 13, 2024 by Gabriel, Front Desk, Hotel Management
Thank you for your feedback, we offer coffee during the breakfast only for our guests for this reason we don't have coffee machine in the lobby.
by A traveller
Posted Sep. 9, 2024 on Expedia
Towels were dirty and washroom was not cleaned properly. We saw stains in the bed as soon as we walked in. Overall do not recommend coming here and I will not be coming back in the future.
Comment from Hotel Management
Sep. 10, 2024 by Rokia, Front Desk, Hotel Management
Thank you for taking the time to share your experience. I am truly sorry to hear about the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to maintain, and I understand how disappointing this must have been for you.Your feedback is invaluable to us, and we are committed to improving our services based on your comments. If there is anything else you would like to discuss or if you have any further concerns, your confort is our priority.
by A traveller
Posted Sep. 9, 2024
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Comment from Hotel Management
Sep. 10, 2024 by Rokia, Front Desk, Hotel Management
Thank you so much for your fantastic review! We are thrilled to hear that you had a great experience with us and rated us 5 out of 5.Your satisfaction is our top priority, and it’s wonderful to know that our efforts have made a positive impact on your stay. If there is anything else we can do for you in the future or if you have any suggestions for us, please don’t hesitate to let us know.We look forward to welcoming you back!
by A traveller
Posted Sep. 8, 2024 on Expedia
Comment from Hotel Management
Sep. 9, 2024 by Madina, Front desk, Hotel Management
Hello,Thank you for taking the time to leave a review. We're glad you enjoyed your stay and appreciate your feedback. If you have any additional comments or suggestions, please feel free to share them with us.Best regards!
by A traveller
Posted Sep. 7, 2024 on Hotels
Comment from Hotel Management
Sep. 7, 2024 by Rokia, Front Desk, Hotel Management
I appreciate your feedback. I’m sorry to hear that your experience hasn’t been up to your expectations. We aim to provide the best service possible, and your input is valuable for us to improve.
by A traveller
Posted Sep. 4, 2024
Hotel is old and dingy. The gym should be condemned because the equipment is so old and not maintained that it’s not safe to use. Be careful when booking as they bury non-refundable cancellation fees for certain days in the fine print. Makes it look like you get free cancellation but when you read the fine print you’ll see they’ll charge you. Definitely not worth the price. Stay elsewhere, you’ll be glad you did.
Comment from Hotel Management
Sep. 4, 2024 by Madina, Front Desk, Hotel Management
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your disappointing experience. Your comments about the condition of the gym and the unexpected cancellation fees are concerning.We take all feedback seriously and will review these issues to ensure they are addressed.Your experience is important to us, and we regret that we didn’t meet your expectations. If you have any further details or concerns you’d like to share, please feel free to contact us directly. We hope to have the opportunity to better serve you in the future.
