Ratings based on 1,020 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 24, 2024 on Expedia
I was only informed last night about some staff on strike and some limited service. Check in was excellent had nice meal in their restsurant and pleased with room. So far good experience
Comment from Hotel Management
Oct. 24, 2024 by Maria, Hotel Management
Dear Ms. Irene,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience and we look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
by A traveller
Posted Oct. 19, 2024 on Hotels
Comment from Hotel Management
Oct. 21, 2024 by Maria, Hotel Management
Dear Mr. Christopher,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
by A traveller
Posted Oct. 13, 2024 on Hotels
Comment from Hotel Management
Oct. 17, 2024 by Maria, Hotel Management
Dear Ms. Tanya,Thank you for having taken the time to send a review of our hotel.It is our hope that you will present us the opportunity to better serve you during your next visit to Montreal.Sincerely,The Guest Relations Team
by A traveller from Tempe
Posted Oct. 13, 2024 on Expedia
Comment from Hotel Management
Oct. 17, 2024 by Maria, Hotel Management
Dear Mr. Kirk,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
by A traveller
Posted Oct. 12, 2024 on Expedia
Staff was extremely kind. Was a wonderful experience
Comment from Hotel Management
Oct. 17, 2024 by Maria, Hotel Management
Dear Ms. Sallie,We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.Thank you again for sharing your experience and we look forward to welcoming you again during your next trip to Montreal.Sincerely,The Guest Relations Team
by A traveller
Posted Oct. 12, 2024 on Expedia
Great all around property
Comment from Hotel Management
Oct. 17, 2024 by Maria, Hotel Management
Dear Ms. Kathryn,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
by A traveller
Disaster
Posted Oct. 9, 2024 on HotelsThey were on strike and we never had our room serviced during the stay. No restaurants or room service. And we had to cross a picket line to enter/exit. It was a disaster. Not one break on the cost of our stay.
Comment from Hotel Management
Oct. 17, 2024 by Maria, Hotel Management
Dear Mr. James,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Please, allow us to express our sincere apologies about your experience during the strike. Fairmont The Queen Elizabeth is currently negotiating the collective agreement for its unionized employees, represented by the CSN. We are endeavouring to minimise any possible disruption to our guests and are hoping to resume normal operations as quickly as possible. Our focus remains on providing the outstanding guest experiences for which the hotel is known. We hope to resolve this by signing as soon as possible a collective agreement that is fair and reasonable for all. We thank you for your understanding The Guest Relations Team
by A traveller
The cost of convenience
Posted Oct. 8, 2024 on HotelsThere isn’t a more convenient hotel for a wee stay in Montreal than the Queen Elizabeth hotel. Especially if you are travelling by train. Connected to the Gare Central station concourse level (as well as the RESO) as well as the Metro, you’ll be set for setting out to al corners of Montreal as well as Quebec City and beyond! Also walking distance to many restaurants, clubs, shopping, cafes, and the Bell Centre too.
Comment from Hotel Management
Oct. 17, 2024 by Maria, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and the fact that you appreciated our excellent location in the heart of downtown Montreal.We look forward to welcoming you again in the near future.Sincerely,The Guest Relations Team
by A traveller
Posted Sep. 30, 2024 on Expedia
We were surprised one day to find if we took the elevator down from the lobby you end up in the undergroud train station. We had a cheap and delicious breakfast with fresh croissants and coffee without ever having to leave the hotel. It was a prime location and we will be back again next year.
Comment from Hotel Management
Sep. 30, 2024 by Maria, Hotel Management
Dear Genesis,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. We are delighted to learn that you had an excellent stay and that enjoyed our prime location in the heart of downtown Montreal and above the train station.We look forward to welcoming you again next year.Sincerely,The Guest Relations Team
by A traveller
A prestigious hotel worth visiting
Posted Sep. 26, 2024 on HotelsWe enjoyed our stay and the staff were very friendly and professional at the same. Despite we had to cut our trip short due to my wife's illness, managements was very uncomfortable and forthcoming in terms of assistance to make the return smooth sailing. Amazing staff and we will definitely go back and finish our experience.
Comment from Hotel Management
Sep. 26, 2024 by Maria, Hotel Management
Dear Mr. Osman,We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We greatly value and appreciate your positive feedback and it will be our pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.We hope that your wife has fully recovered and that you are both doing well now back at home.We look forward to welcoming you again during your next visit to Montreal.Sincerely,The Guest Relations Team
