Ratings based on 927 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 19, 2024 on Expedia
The motel is under renovation. The location is beside hwy and the room is not fully protected from noise.
Comment from Hotel Management
Oct. 20, 2024 by Kristi, Hotel Management
Dear Myungsun, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and they help us so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, KristiGuest Service Manager
by A traveller
Posted Oct. 14, 2024 on Hotels
Comment from Hotel Management
Oct. 15, 2024 by Kristi, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. If you feel you would like to discuss this further please feel free to contact me. Regards
by A traveller
Posted Oct. 13, 2024 on Expedia
Worth the money
Comment from Hotel Management
Oct. 13, 2024 by Kristi, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A traveller from North Vancouver
Posted Oct. 11, 2024 on Expedia
Room was clean and fairly quiet but the hotel is being renovated and there was construction noises going on around us from 8 am on. Staff were friendly and helpful. When we tried to turn the heater on there was a blast of a burning smell that filled the room and unit fan was noisy. We found we didn’t need the heat so it was acceptable.
Comment from Hotel Management
Oct. 12, 2024 by Kristi, Hotel Management
Dear Kenneth, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We apologize about the construction outside and will share your feedback with our staff and make the necessary changes. We hope you will visit us again. Sincerely,
by A traveller
Posted Nov. 5, 2023 on Expedia
The hotel is convenient and easy to find on the outer edge of the city, and we took taxis into the centre rather than driving. The receptionist was very helpful whenever I had reason to ask and gave lots of details of how to use the Metro system to get around.
Comment from Hotel Management
Nov. 9, 2023 by Jamil Gebran , Hotel Management
Dear Stephen, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A traveller
Posted Oct. 20, 2023 on Hotels
Comment from Hotel Management
Nov. 5, 2023 by Jamil Gebran , Hotel Management
Dear Marc, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A traveller
Posted Oct. 8, 2023 on Expedia
Coming back from a trip the outside area of the property was dar, the light posts were not lit. Brought it up to the desk manager and was not seemed concerned. There was no security checked done if areas are well lit or safe for the guests. There were electricity outages 3 times started at 2:22 am, which woke us up due to the microwave made loud sound. The smoke alarm battery sounded off beeping at 5:33 am the following morning, which again unable for us to sleep. Obviously no maintenance checks were done on smoke detectors.
Comment from Hotel Management
Oct. 9, 2023 by Jamil Gebran , Hotel Management
Dear Anamarie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Please accept our apologies for the inconveniences that you faced in the room due to the brief power outages that have affected the whole area and which have caused the smoke detector to go off. We hope you will visit us again. Sincerely,
by A traveller
Posted Oct. 8, 2023 on Expedia
The property is a lovely area and peaceful. Lovely staff
Comment from Hotel Management
Oct. 9, 2023 by Jamil Gebran , Hotel Management
Dear Babatunde, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A traveller
Posted Oct. 1, 2023 on Expedia
Comment from Hotel Management
Oct. 4, 2023 by Jamil Gebran , Hotel Management
Dear Donald,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A traveller
Posted Sep. 14, 2023 on Expedia
Front desk staff are so kind and personable. Convenient to shopping and the 49. Free parking and breakfast a perk!
Comment from Hotel Management
Sep. 20, 2023 by Jamil Gebran , Hotel Management
Dear Kristine, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
