Avis Repos & Manna Downtown Montreal

Response from establishment: We always appreciate the feedback and comments from our guests during our 17 years in operation as it helps future potential guests understand and share what we do for them…these particular guests refused to stay on the day of arrival, and we had no possibility of reselling our room. We however gave the guests a 100 courtesy refund for the inconvenience. We have been dealing with Expedia for 16 years and we have always offered 2 shared bathrooms for our three bedrooms situated on our top floor. We also offer individual bathrobes for every guest. The guests’ room was on the top floor. The guests were not in communication with each other or had lack of communication regarding additional information on the room and the amenities. Actually, on the day of arrival, the couple began arguing between themselves because they did not ask additional questions regarding their stay when they booked their stay with us. We always suggest to our potential guests to contact us by calling, emailing or texting us if they have additional questions or doubts regarding their bookings and not wait at the last minute or at date of arrival to ask important related questions. The guests were properly treated and were offered a courtesy refund which we did not have to offer in this matter. We also suggested to help the guests find an alternative accommodation, and they refused. Regarding the so-called mess, they were probably referring to some other guests that left their baggages who had checked out and were coming back to pick them up and going to the airport and also, the other apparent mess is my personal working desk area where there are three agendas, two computers and many piles of documents which I used to work with. Other than that our rooms are impeccable. Our location is ideal nestled in a residential area near all tourist and popular attractions. Our beds are the most comfortable in the industry as noted by many many of our guests and most importantly, our breakfasts are meticulously prepared by Chef Tony, and are different every morning, truly the best breakfasts in town. Looking forward to many many more visits from tourists, guests, conference participants that appreciate and share their memorable experiences with all. REPOS & MANNA B&BTony Spagnolo , Owner-chef & Managing Host

Thanks so much for your awesome and helpful review. It was our pleasure to make sure you had the most comfortable stay possible while in Montreal for your conference. It's always encouraging to hear pleasant commentaries from our guests, it makes us appreciate more what we do, and for the right purpose, which is to serve others and make our guests enjoy an overall memorable experience. Best wishes! Tony, Owner Chef & Managing Host