Ratings based on 892 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 1, 2024 on Hotels
Comment from Hotel Management
Sep. 1, 2024 by Nicole M. - Front Office Manager, Hotel Management
Thank you so much for your fantastic 10/10 review! We are thrilled to hear that you had such a wonderful stay with us. We’re delighted to know that we could provide you with an exceptional experience. Thank you for choosing us, we hope to welcome you back soon!
by A traveller
Posted Sep. 1, 2024 on Expedia
The hotel checked all the boxes. But the local area needs to have more restaurant choices outside of the casino.
Comment from Hotel Management
Sep. 1, 2024 by Nicole M. - Front Office Manager, Hotel Management
Thank you for your review and for choosing to stay with us. I’m glad to hear that our hotel met your expectations and that we were able to provide you with a satisfying experience. We understand that having a variety of dining choices is important for our guests. While we are limited in our ability to directly influence the local dining scene, we are always looking for ways to improve the guest experience by providing information on nearby dining options and making recommendations.Thank you again for your feedback. We hope to welcome you back soon!
by A traveller
Posted Aug. 30, 2024 on Expedia
Not what we expected, first floor first room kept hearing some noise, staff said it was the washer dryer? Expected room upper floor with king size bed.
Comment from Hotel Management
Aug. 30, 2024 by Kim - Director of Sales, Hotel Management
Thank you for sharing your feedback. I'm sorry to hear that your experience didn't meet your expectations. It sounds like the noise from the washer and dryer was disruptive, and I understand how that would be frustrating. Regarding the room location and bed size, I apologize for any confusion or inconvenience. We strive to accommodate our guests' preferences whenever possible, and I'll make sure to pass your comments along to our team to help improve our service. If there’s anything else we can do to make your stay more comfortable, please let us know. We appreciate your input and hope to have the opportunity to serve you better in the future.
by A traveller
Posted Aug. 28, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Nicole M. - Front Office Manager, Hotel Management
Thank you for staying with us and taking the time to leave your feedback! We are thrilled that you fully enjoyed your stay with us and we hope to create more memories with you soon!
by A traveller
Posted Aug. 28, 2024 on Hotels
Excellent stay Staff on duty at checkin was great. Checkin was fast and easy. The room was clean, beds were clean and comfortable for a good night's sleep. Not far at all from mohegan sun.
Comment from Hotel Management
Aug. 29, 2024 by Nicole M. - Front Office Manager, Hotel Management
Thank you for your kind words! We are so grateful for our team here and our guests. We're delighted to hear that you had a great stay and found the check-in process fast and easy. It's also wonderful to know you enjoyed the cleanliness and comfort of your room. We hope to welcome you back soon, especially if you're visiting Mohegan Sun again!
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by Nicole M. - Front Office Manager, Hotel Management
Thank you for the wonderful rating. We are proud to be the number one accommodation provider in the Uncasville area. We hope to have you visit us again really soon!
by A traveller
Posted Aug. 24, 2024 on Expedia
Very nice place to stay
Comment from Hotel Management
Aug. 24, 2024 by Nicole M. - Front Office Manager, Hotel Management
Thank you for your kind words! We’re delighted to hear that you enjoyed your stay with us. Your feedback means a lot to our team, and we’re happy to know we could provide you with a pleasant experience.We look forward to welcoming you back soon!
by A traveller
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Nicole M. -Front Office Manager, Hotel Management
Thank you so much for your perfect 5-star rating! We’re delighted to know that you had a great experience with us. Your feedback means a lot to our team, and we're grateful for your support.We hope to have the pleasure of welcoming you back soon. If there’s anything we can do to make your next stay even better, please feel free to reach out.Thank you again for choosing us!
by A traveller
Posted Aug. 23, 2024 on Expedia
Awesome experience 😁
Comment from Hotel Management
Aug. 23, 2024 by Nicole M. - Front Office Manager, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you had an awesome experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and it’s wonderful to know that we succeeded. We look forward to welcoming you back soon. Thank you again for choosing to stay with us!
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Nicole M. - Front Office Manager, Hotel Management
Thank you for staying with us and taking the time to leave a rating. We are thrilled that you enjoyed your stay. Our goal is to provide the best accommodations possible. If there is anything specific we could have improved upon, we would love to hear it. We hope to see you next time you are in the area!
