Avis Nivah

Dear Ms Elke, We are sorry to hear that you did not enjoy your stay at Nivah and that we were unable to meet your expected standards as an accommodation. We always strive to make all our guests feel at home at Nivah.To address your complain, Nivah is a private bed & breakfast and not a hotel.We have a strict no visitor policy on the premises, which is mentioned on our website and booking confirmations within the property policies.We do feel you may be mistaken as it is not standard practice in India for all hotels to offer staff accommodations, some do and others do not, which is why it is always a good idea to check with the property before making a reservation to see if they offer staff lodgings.All our rooms are standard double occupancy rooms, however, you did book the room as a single occupant and we do need to see a Govt issued photo identification of all guests checking into the property (whether single or double occupancy) at the time of check in. That is standard practice, one which all hotels and lodgings in India have to follow. You had wanted your taxi driver as the second occupant in your room, but gentleman had no government photo identification on him (he did not even show his drivers licence) and you did not want to officially add him onto your reservation. We do apologise if you felt our staff was rude to you but you did snatch our manager’s phone from his hand and through it on the ground, breaking it. We do not condone any violent or threatening behaviour against any member of staff at Nivah. Once again, we do apologise for any inconvenience our property policies may have caused you and strive to serve you better if you give us the opportunity to do so in the future.