Note fondée sur 422 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Voyage à moto
Publié le 13 août 2015 sur HotelsTrès bien.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Alexander. The staff at the RED ROOF INN MOREHEAD and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The room had not been cleaned from the previous guest. It was quiet time when we checked in and the people across the hall were screaming like they were being murdered. The internet sucks. Overall a very poor experience. Thank goodness the power came back on at home and we could leave.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Delores,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MOREHEAD. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, issue you had with the internet and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Expedia
There were cockroaches and the pool was under construction breakfast was jus stale bread and packaged doughnuts. No atm the vending machines didnt take card.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Maria,I appreciate you sharing your feedback following your stay at the Red Roof Inn Morehead. I was saddened to read your stay fell short of expectations due to the insects you reported, the construction on the pool and the breakfast not being to your liking. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Better than the last one in sumerset but the door was very hard to open , had to get help. Around tub area was gross and walls needed painting
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Diane,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MOREHEAD. It was great to read that you were pleased with your stay. However, we do apologize for the issue you had with the door and the walls around the tub area not being to your liking which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,JonathanRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Jimmie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Morehead and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Property is very poorly kept. The building is literally falling apart, and there does not appear to be any effort to properly fix the building. The entire building is very dirty, from the hallways to the room itself. The hallways have holes in the walls, filthy floors and missing molding. The bathtub was filthly and the room floors were terrible. The continental breakfast is non existing, and honestly I would not eat anything from here.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear David,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Morehead. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property, cleanliness of the hotel and bathroom. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Alexander, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Morehead and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Everything was great except the loud screaming toddler at 2:00 AM and the constant door slamming of the parents. If it wasn’t for that the staff was nice and the place was clean
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Bryan. The staff and I at the RED ROOF INN MOREHEAD appreciate your 8/10 score. I am happy to hear that you found everything to be great, staff to be nice, and our hotel to be clean. However, you indicated that the noise disturbances dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Danielle. The staff at the RED ROOF INN MOREHEAD and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
