Note fondée sur 413 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Voyage à moto
Publié le 13 août 2015 sur HotelsTrès bien.
par un voyageur
Publié le 2 juill. 2024 sur Expedia
The prices were the best in the area without sacrificing quality, the staff have all been super helpful and very kind. So far its definitely been my best hotel stay in a long time
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Morehead. It's great to see you enjoyed your stay, resulting in a 5/5 score. I am happy to read that our rate was affordable, the staff was super helpful and all the other positives you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur de ROSEVILLE
Publié le 20 juin 2024 sur Expedia
never going to stay my staff was living their next morning we moved to an other motel
Commentaires de Gestion de l’hôtel
22 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Harbans, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MOREHEAD. We regret that your stay did not meet your expectations and apologize for the challenge you faced with the staff that was staying at the hotel. We are taking your comments seriously and will be coordinating with our team to improve the quality of our services at Red Roof. Your feedback is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Ahhh
Publié le 10 juin 2024 sur HotelsPOOL IS NOT OPEN. THEY SHOULD LET PATRONS KNOW THIS AHEAD OF TIME.
You want a budget place to stay this is it. I've honestly stayed in nicer hotels at the same rate, however. It's not in the best shape overall. The hotel is old. It has a weird odor. The check in staff are nice though. They do try to be accommodating. After hours, it starts to reek of weed smoke. Our room smelled like mens cologne and cigarettes mixed.
Pro: no bed bugs! No critters or bugs at all.
Con: exit doors aren't key protected. Meaning anyone can walk in or out of the place.
Ice machine didn't work. And they only have one.
Pillows are flat.
Rooms do have microwave and mini fridge. This is very convenient.
Floors needed swept. They aren't carpeted. I could see particles of things on the floor.
Bathrooms are def sub-par. Toilet flushed. Shower was HOT which I appreciated. You just kind of slum it overall. Ice container was dirty: couldn't be used anyway.
Blow dryer plug was broken and someone had tapped it. I was too afraid to use it lol.
Door stopper (piece of metal you open up after the door closes) was almost completely unscrewed from the wall. We had to lift up the door to close it.
Expect the worst but hope for the best.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Dear Ketrina,It's saddening to hear your recent experience at the Red Roof Inn Morehead did not meet your expectations due to our pool being closed, a foul odor, along with other issues that hindered your stay. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 29 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 mai 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Melanie,I am pleased to have had you as our guest at our Red Roof Inn Morehead. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 mai 2024 sur Expedia
This location was very dirty! Our room was dirty! Asked for a different room and guess what they didn’t have any and wouldn’t return our money! Never will we stay again!!! NASTY
Commentaires de Gestion de l’hôtel
31 mai 2024 par Toni-Ann RediResponse Specialist , Gestion de l’hôtel
Hello Alyssa, Thank you for leaving a review of our Red Roof Inn Morehead. You indicated that you were not pleased with your stay, resulting in your 1/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding the uncleanliness of your room and the property are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 mai 2024 sur Expedia
refused to stay there. found a bug and there was fresh blood all over one comforter and semen on the other
Commentaires de Gestion de l’hôtel
26 mai 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Tammi,Thank you for taking the time to tell us about your experience at the Red Roof Inn Morehead. The issues that you've brought to my attention regarding bugs and stains on the comforter are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 mai 2024 sur Expedia
Clerk wanted to stick us in a room where the door would not shut. Hallways seemed like old grease in a fryer and moldy. The lamp in the room was spliced together with duck tape seems very unsafe only noticed since it was not even plugged in. There was coffee still in the pot from the prior person in the room. Bathroom sink drained very slow. The whole property was gross and I would have left if the town had any other hotels to book. I was there for my daughter’s graduation so there was no other choice. I have stayed at other red roof inns and they were so much better. I would be ashamed to have this hotel in my chain.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Kim, Thank you for taking the time to tell us about your experience at the RED ROOF INN MOREHEAD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible mold you described, the condition of the sink you highlighted along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 mai 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Lindsay,I sincerely apologize that your stay at our RED ROOF INN MOREHEAD didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mai 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOREHEAD and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
