After a very long drive I hoped to receive a warm welcome with a smile, instead I saw two individuals, heads down looking at their screens. No eye contact, smile, or warm greeting when one muttered they would be right with us. When finally assisted again I was hoping for smiles and warmth, but received neither. A person named Joan helped us. Joan assumed I didn't want the room and deposit charges on the same card which resulted in two charges to that card. Annoying. Now to the room...spacious, clean, full fridge with freezer, kitchenette with sink, stove, microwave...very nice! Leather recliner and table with office chair amongst the furniture offered. Once settled in, I called the front desk to request more towels. I ordered 4 bath, 2 hand, as well as the comfort package (dishes, utensils, etc) offered for the kitchenette. I spoke to Elizabeth, who was almost immediately rude when she asked, "are there no towels in your room?". I brushed it off stating there were but we would like extra, please. She told me I could come get everything myself at the front desk. I read to her from in-room advertisement that items were to be brought to room. She stated she was alone but I could wait until her partner returned from lunch. Joan brought ALMOST everything 15 minutes later but I was told I couldn't have all towels until I used some so they could launder them. I told Joan they were making things too difficult and I didn't feel welcome at all. Then closed the door.