Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,1 Propreté de la chambre
2,5 Service et personnel
2,4 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Quality Inn & Suites Morgan Hill Management, Gestion de l’hôtel
Dear Alan,We're sorry to see your low rating and would appreciate any feedback you can provide. Your insights help us improve, and we'd love to address any concerns you may have. Please feel free to share your experience with us.Thank you,Quality Inn & Suites Morgan Hill Management
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Quality Inn & Suites Morgan Hill Management, Gestion de l’hôtel
Dear Jessica,Thank you for your rating. We appreciate your stay and would love to hear any feedback you may have to help us improve your experience in the future. We hope to welcome you back soon!Thank you,Quality Inn & Suites Morgan Hill Management
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Great price and good location.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Quality Inn & Suites Morgan Hill Management, Gestion de l’hôtel
Dear Lynn,Thank you for the wonderful feedback! We’re thrilled to see you enjoyed your stay. We hope to welcome you back again soon!Thank you,Quality Inn & Suites Morgan Hill Management
par un voyageur
Publié le 4 oct. 2024 sur Expedia
They gave me a room assigned to someone upon arrival. Room had sheets tgrown on floor, toilet paper all over carpet and bath floor. Shower water never even got lukewarm. Cable on tv was horrible service. Carpet felt dirty and smelled. Toilet didnt flush had to retrieve a plunger.unprofessional and very rude staff.Will never come here again. Pics on site dont match hotel in reality. worst ever
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Quality Inn & Suites Morgan Hill Management, Gestion de l’hôtel
Dear Ralph,We sincerely apologize for the experience you had during your stay. The condition of the room and the issues with the amenities you described are far from the standard we strive to provide. We are addressing this with our housekeeping and maintenance teams immediately to ensure these problems are resolved. Additionally, we regret that our staff did not meet your expectations in terms of professionalism and service. Your feedback is invaluable, and we will take the necessary steps to improve. We understand your disappointment and truly apologize for the inconvenience you faced.Sincerely,Quality Inn & Suites Morgan Hill Management
par un voyageur
Perfect for our soccer tournament
Publié le 2 oct. 2024 sur HotelsIt is right across from Morgan hill sports complex. Perfect location if you are traveling to tournaments at sports complex. Make sure to take your own toiletries, beds were comfy and breakfast was filling. It could have been cleaner, some of the walls looked filthy and needed to be wiped down. They should tear out old carpet and put new flooring. Some cosmetic repairs are needed but overall it was not bad for a short notice stay.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Quality Inn & Suites Morgan Hill Management, Gestion de l’hôtel
Dear Lorena,We're glad to hear that you found our location convenient and enjoyed the comfortable beds and filling breakfast. We appreciate your comments on cleanliness and cosmetic updates, and we’ll be addressing these areas for improvement. We hope to provide an even better experience on your next visit!Sincerely,Quality Inn & Suites Morgan Hill Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Worse hotel staff rude, door knob broken can’t closed , hallway dirty like never vacuum the floor. Needs renovation
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Quality Inn & Suites Morgan Hill Management, Gestion de l’hôtel
Dear Fermisa,We apologize for the disappointing experience you had during your stay. The issues with the broken door knob, unclean hallways, and overall maintenance will be addressed immediately. Your concerns will be shared with our team to ensure necessary renovations and improvements are made. We’re also addressing the service issues you mentioned, as providing a welcoming and clean environment is essential to us. Sincerely,Quality Inn & Suites Morgan Hill Management
par un voyageur
Bad, bad, bad...
Publié le 30 sept. 2024 sur HotelsHorrendous place. The only thing decent were the beds. Dirty all over; ran down place. Should not be offered on hotels.com.
The Quality Inn franchise should not accept its name under such condition.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Quality Inn & Suites Morgan Hill Management, Gestion de l’hôtel
Dear Jose,We sincerely apologize for your disappointing stay. We take your concerns about the cleanliness and condition of the property seriously, and we will address these issues with our team to ensure improvements. We appreciate your feedback and hope to restore your confidence in us in the future.Sincerely,Quality Inn & Suites Morgan Hill Management
par un voyageur
Publié le 30 sept. 2024 sur Hotels
This was the most unsanitary place that I’ve ever experienced there was feces smeared on the wall and curtain and the staff wasn’t concerned about it at all. They basically ignored our complaints and we were forced to leave and find another place to stay.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Quality Inn & Suites Morgan Hill Management, Gestion de l’hôtel
Dear Megan,We sincerely regret your negative experience. Cleanliness and guest safety are our highest priorities, and what you encounter does not reflect our standards. We sincerely apologize for the distress caused by the room's condition and the staff's lack of response. Your feedback is vital and will be immediately addressed by our team to prevent such incidents in the future. Sincerely,Quality Inn & Suites Morgan Hill Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The property is not clean and not being maintained. Staff was not at the front desk when guests check out, there was a piece of paper saying leave the card. Staff does not have any customer services. WiFi was terrible.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Quality Inn & Suites Morgan Hill Management, Gestion de l’hôtel
Dear Ayumi,We sincerely apologize for the inconvenience you experienced during your stay. Our top priorities are cleanliness, proper maintenance, and attentive service, and it’s disappointing to hear that we fell short in these areas. We understand how crucial reliable WiFi and responsive staff are for our guests. Your feedback will be shared with the team to ensure these issues are addressed and improvements are made.Sincerely,Quality Inn & Suites Morgan Hill Management
par un voyageur
Publié le 29 sept. 2024 sur Expedia
This place is super run down, hall ways smell, the towel rack and blow dryer fell off the wall as we tried to use them. Hair dryer did not work, dirty sheets, dirty bathroom. Needs a lot of maintenance
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Quality Inn & Suites Morgan Hill Management, Gestion de l’hôtel
Dear Claudia,We’re sorry to hear about the issues you encountered during your stay. This is certainly not the experience we strive to provide, and we regret the condition of the room and facilities. Your feedback is valuable, and we’ll be addressing these concerns immediately with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your input and hope to offer a better experience.Sincerely,Quality Inn & Suites Morgan Hill Management
