Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Winnipeg, MB
What a disaster!
Publié le 2 juill. 2023 sur HomeAwayZero check in instructions upon arrival, no lock on the door, and dirty bed. What a disaster!
When we initially arrived on the property, we realized we were given zero check in instructions. We sat outside the front gate without the gate code to access the property. After several attempts to contact the owner we drove over to the target parking lot to investigate what was happening. After more failed phone and message attempts, we contacted VRBO to see what they could do. They attempted to contact the owner as well, with zero success.
After about a hour of failed attempts, our friends, who were also staying on the property called, and said they got onto the property by chance, after someone pulled up behind them in the driveway and opened the gate for them. We went back to the property and our friends let us in. After we had accessed the property, the owner had now sent us the check in instructions.
Once we got to our suite, we discovered the door lock was broken, and had zero key to lock it from the outside. The door could be easily opened with a pair of small pliers from the outside. The duvet cover was covered in stains and couch in the suite was covered in brown dirt.
When we contacted the owner about the broken door and no key, she messaged back saying “the lock recently broke” and “we’ve been hosting for 7 years and never had an incident”. After a few days of this, we decided to leave 2 nights early and book a hotel. Do not stay here.
Commentaires de Gestion de l’hôtel
18 juill. 2023 par VrboOwner, Gestion de l’hôtel
All I can say is that none of this was expressed during your stay until you decided to checkout (only one day early) to join your friends and you EXPECTED a refund. Hence the bad review! I came out several times and you were all having a great time and nothing about the check in was mentioned or the dirty duvet or couch.
I never received calls. If you had actually called VRBO, they would have provided check-in instructions avoiding the fiasco that you describe, and VRBO would have called me to see what the problem was. Furthermore, if you and your friends did not receive check-in instructions, how did they know which room they were in and why did they not call me as you say you did for instructions.
As for the lock on the suite I asked you were ok with it since we have ADT Security, and both our gates are locked at all times. You said no problem. If you did, I would have gone to Home Depot to buy a temporary lock.
My housekeepers have been with me for several years and they would NEVER leave a dirty duvet cover on. We have 4 back-ups for exactly that reason. I know if I had seen that as a guest, in the very least I would have said something and checked out IMMEDIATELY. Again, you said none of this until you wanted a refund.
Had you said you wanted to join your friends and we over booked, I would have given you a 50% refund. My advice is to communicate your needs and it will probably work out to be more advantageous than the way you did. Take care!
par un voyageur
Villa Riposo Vineyard Stay = Sanctuary
Publié le 28 juin 2023 sur HomeAwayIn town for a family event - my only regret is that we didn’t have more leisure time to enjoy the beauty of this property. First, our room was soooo comfortable! The outside area of the property was so lush and inviting, I took every opportunity to enjoy it, often sitting outside to put in my makeup. We were so pleased with this property and its amenities. Would definitely return and recommend to others .. Five stars!!! LOVE
par un voyageur
Bait & Switch
Publié le 23 mai 2023 sur HomeAwayI booked this place for my son and his "soon to be bride" to stay in this villa and I was excited about his place because the photos were beautiful. I checked in, no keys to be found and I was told by someone on the property, as she pointed at a the glass door, the room was ours. I walked in and knew it wasn't the room I originally booked. I ran out to see the lady, but she was no where to be found. I contacted the host multiple times, but no response. I left the property immediately. About 35 minutes later, the host, Delyse contacted me and she said they will get the housekeeper to get the room ready tomorrow morning and my son should just stay in the room I originally saw during the day. When my son and his "soon to be bride" checked in, they were tired. They pulled the covers back to crawl into bed, but three spiders crawled out of the covers. Then the WIFI password wasn't working and a some outlets in the room weren't working as well. The next morning, they ran out of toilet paper and I contacted the host. She heard all of my concerns and took take care of the toilet paper issue. However, a few minutes later, Delyse messaged me if I want to leave, however, I was in the middle of the wedding rehearsal and there was no option but to stay because the wedding is the next day. Suffice it to say, there were so many things that went wrong that my son and his bride could not wait to leave. I do not recommend this property to anyone. BTW, they do not give keys. ODD!!!
par un voyageur
Villa Riposo Escape
Publié le 18 nov. 2022 sur HomeAwayLovely, quiet and restful.
par un voyageur
Relaxing Romantic Luxury Vineyard Villa Riposo
Publié le 18 oct. 2022 sur HomeAway"Villa Reposo" (trans: repose) has apparently been transplanted directly from a southern european plain. Here, old-world beauty and 5-star luxury are the rule. Whether hosting a wedding, or a romantic getaway for two, all required amenities are not only present, but maintained for your comfort at the highest level!
Surrounded, on two sides, by a rose-edged vineyard, your private room opens onto a sweeping, sculptured jaccuzi/pool area – complete with bar, barbecue, and outdoor fireplace. Cooling shade is provided by large umbrellas and columned arbors to create multiple, discreet conversation and lounge areas. Just adjacent, a spacious croquet lawn borders. Offering shaded outdoor dining possibilities right out of a Fellini movie, a grape-covered pergola easily seats 20. Should rain appear on the horizon... close by, a large event-barn offers a freestanding, alternative gathering space. With its tasting bar, large flat-screen, and galley-kitchen this freestanding structure can amply serve as a service space suitable for your outdoor event caterer.
Your hosts and staff are on hand to answer questions and point out hidden features, yet your sense of privacy can be complete.
par un voyageur
Gorgeous
Publié le 25 août 2022 sur HomeAwayThis property is amazing! It exceeded our expectations! The room had great amenities and the pool and the rest of the property was so lovely and relaxing. It was like being in Tuscany! We've already recommended it to local friends and will encourage others to check it out as well!
Commentaires de Gestion de l’hôtel
26 août 2022 par VrboOwner, Gestion de l’hôtel
Thank you for the kind words and glad to hear that you had such a great time. Hope to host you again.
par un voyageur
Gorgeous Villa
Publié le 22 août 2022 sur HomeAwayMy friend and I stayed here for a girl’s trip and it was even more stunning in person! The property is gated and feels like a private oasis. The scenery and landscaping was beautiful and relaxing, and the hot tub/fire pit was a perfect nighttime activity. The room was clean and had everything we needed, including shower/pool towels, glasses, coffee, and snacks. We were also able to control the room temperature easily. Communication with the owner was easy and quick. Location is great with nearby wineries. Overall exceeded my expectations and had a great stay!
Commentaires de Gestion de l’hôtel
6 sept. 2022 par VrboOwner, Gestion de l’hôtel
Thank you, Caitlin, for the nice review. We appreciate the time you took do help us and
hope to see you again
Delyse
par un voyageur
A little piece of paradise
Publié le 1 août 2022 sur HomeAwayWe were attending a wedding in Morgan Hill, and found this beautiful property close by the venue. We stayed in the guest house for 5 nights, and loved every moment of our stay. The room was fantastic (with robes and wine glasses waiting patiently on the bed for us when we arrived), the pool and outdoor kitchen were warm and welcoming, the property was well kept and just stunning. Delyse and her staff were very hospitable (and her puppy Toby too!) - including serving us smore's by the fire on a lovely night in. The property is gated, so you feel like you're in your own little private world. Overall, our stay was perfect.
Our only recommendation to add to the welcome booklet would be how to exit the property on foot. My hubby is a runner and struggled to figure that out. :)
Huge thank you to Delyse for making our first trip (post-covid) one to remember. We will be back!
par un voyageur de New York
Little gem
Publié le 21 mai 2022 sur HomeAwayThis is a beautiful place. The grounds are magnificent. We had a very nice room that was decorated in modern style and was immaculate. The host has absolutely everything you could possibly need in the room. Very comfortable bed and ability to control room temperature was first rate. In addition, there is a full kitchen in the tasting room that can be used and an outdoor BBQ. The pool and jacuzzi are lovely. Only criticism -I was not sent the number for the entrance gate ahead of my arrival so took a bit of scrambling to get in to the property so make sure to get it ahead of your arrival. Highly recommend this property. The host couple were very welcoming and helpful. You will love this little gem of a place.
Commentaires de Gestion de l’hôtel
4 juin 2022 par VrboOwner, Gestion de l’hôtel
Thank you Gayle for the lovely review.
I will make sure that future guests get the check instructions ahead of time. I thought VRBO sent them automatically, but I see now it's something I need to do
Hope to see you again
par un voyageur
Excellent Stay
Publié le 11 avr. 2022 sur HomeAwayYour property was beautiful and provided us with a relaxing retreat to unwind. The room was clean and quite, the hot tub just right, and the vineyard view was amazing. We would absolutely stay here again. Thank you to our wonderful hosts.
Commentaires de Gestion de l’hôtel
18 juill. 2022 par VrboOwner, Gestion de l’hôtel
Thank you for the 5-star rating and hope to see you again
