Note fondée sur 120 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Hollywood
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Fenil P. , Gestion de l’hôtel
Hello Philippe, we are sorry we could not provide you with a standard of service we strive for due to the damage caused by the hurricane.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
I pulled up and they had no power. I didn't check in and still got charged
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Fenil P. , Gestion de l’hôtel
Hello Leticia, the property did not have power due to the hurricane that hit Western North Carolina. We do apologize for not contacting you prior to your arrival but as you said the property did not have power along with phone and internet service which prevented us from contacting any guests. Secondly, the charges posted to your card are through Expedia and they will assist you through the refund process if you contact them and explain the situation. We sincerely apologize for the terrible experience you had in regards of your stay. Thank you for understanding.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Hotel closed due to hurricane and no one made contact to advise of this
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Fenil P., Gestion de l’hôtel
Thank you for completing the review Anthony, we understand your frustration with not being informed of the hotels status. The reason for this being that the hotel and the surrounding properties lost power, internet, water and phone services.
par un voyageur de Cincinnati
Publié le 2 oct. 2024 sur Expedia
Cleanliness was just OK. No coffee available at breakfast due to the coffee maker being out of service.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Fenil P., Gestion de l’hôtel
Thank you David for completing the post-stay review. We greatly appreciate you staying with us during these tough times. And we also would like to apologize for not all services being up to par as a result of the after-affects of the hurricane.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Fenil P., Gestion de l’hôtel
I am sorry you had an unpleasant stay with us due to the property being affected by the hurricane. We strive to provide the best experience possible to all of our guests but the circumstances did not allow us to do that. I hope you understand and give us another chance in the future. Thank You
par un voyageur
Publié le 29 sept. 2024
They did NOT have any power OR water when I got there. They had certainly not let people know that fact. I did not stay after driving for 3 hours. I finally found another hotel and got into a room now, at 3:30 A.M. I've never been more disappointed. I should not be held accountable to pay for this booking when I did not stay there. The managers told me they were only open for people with extreme situations, like there home had been destroyed.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Fenil P., Gestion de l’hôtel
Hello James, thank you for completing the post-stay review. And yes, our main intent and purpose of leaving our online booking open was for the local community that had been severely affected by the hurricane. We had multiple families with kids who were stranded due to fires and trees falling on their houses as an after-affect of the hurricane. And I would also like to apologize for not contacting you and other guests who had made reservations on that night. We had lost power, phone and internet services which prevented me from contacting guests
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Very easy check in, nice room, safe neighborhood, no problems
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Fenil P., Gestion de l’hôtel
Thank you Rebecca!
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Fenil P., Gestion de l’hôtel
Thank you J.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
THE STAFF CALVIN AND ANDREA WAS VERY NICE. THE ROOMS WAS CLEAN AND PEACEFUL. WORTH THE MONEY
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Fenil P. , Gestion de l’hôtel
Thank you Troy for completing the post-stay review. We are glad that you enjoyed your stay with us and I will be sure to get these complements to Calvin and Andrea!!
