Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Erie
Publié le 7 sept. 2024
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Mark, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your recent stay here with us. We look forward to seeing you again soon!
par un voyageur
Publié le 21 juin 2024 sur Hotels
We didn't even stay there, the place was awful and while we were there, the bug guy was spraying pesticide in the inside of the hotel and went into the room we just walked out of to spray. We did not stay, was there 10 minutes max and checked out. Will NOT recommend this place.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Guest Service Supervisor, Gestion de l’hôtel
Thank you for bringing this to our attention. First, we want to apologize for our exterminator. We have them come monthly to do precautionary sprays that include spiders, bees, etc. We find that bugs can be extremely hard to get rid of once inside and dangerous if allergic, so we keep them out before they can get in! We do hope you decide to give us another chance in the future, as we are getting ready to start our renovations! Have a good night!
par un voyageur
Cons and pros
Publié le 21 juin 2024 sur HotelsThey had to switch rooms when we got there because the air conditioner wasn't working. It took forever for the air conditioner to work in the next room. The water pressure in the shower was barely above a trickle. The controller for the TV was impossible to use.
Bed was comfortable and staff was super friendly. The complementary breakfast was delicious.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Guest Service Supervisor, Gestion de l’hôtel
Thank you for taking the time to leave a review. We are sorry to see that you had issues with your room during your stay. We will be addressing these issues with maintenance so we can get those fixed asap! We hope you have a great day!
par un voyageur
Publié le 21 juin 2024 sur Hotels
Everything was pretty good, however our AC unit looked to be covered in mold.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Guest Service Supervisor, Gestion de l’hôtel
Thank you for taking the time to leave a review. We are sorry to see that you had that issue during your stay. We will be addressing this with staff to inspect and deep clean the AC unit to make sure if it is mold, it will be cleaned up properly. We are glad to see that everything else was good during your stay! Have a great day!
par un voyageur
Publié le 20 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juin 2024 par Guest Service Supervisor, Gestion de l’hôtel
Thank you for taking the time to leave a review. We are sorry to see that you did not completely enjoy your stay with us. Please feel free to reach out to us on property to tell us about your experience so we can improve for future stays!
par un voyageur
Lacked basic amenities
Publié le 20 juin 2024 sur HotelsNeeds major updates and upgrades! The basic amenities of this hotel were lacking. We had a group traveling for our church trip. Several of our rooms had no bar soap in the rooms. We also did not have enough towels in the rooms (only two provided per double queen room). When we asked at the front desk, the clerk said she had no soap at the front and had to go up to a housekeeping cart to find some. The elevator buttons were also broken so you could not call the ground floor. You either had to walk from the second floor, or call the front desk so that they could call the elevator. My understanding that the button had just broken, but it was a combination of several things gone wrong. I am not one that normally complains about hotels, But these were unfortunate discrepancies after a long day of travel.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Guest Service Supervisor, Gestion de l’hôtel
Thank you for taking the time to leave a review. We apologize about all of the inconveniences that happened during your stay. We apologize that the elevator service tech took until the next morning to fix the button. As it was so late when it broke, they were not able to send anyone out. We are excited to say we are in the middle of scheduling our renovations and do hope you get to see them once finished!
par un voyageur
Publié le 18 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Guest Service Supervisor, Gestion de l’hôtel
Thank you for taking the time to leave a review. We hope to see you again in the future!
par un voyageur
Publié le 14 juin 2024 sur Expedia
Coulld use some updates. Tub is cracked. Floor is cracked.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Jenny, Gestion de l’hôtel
Good morningThank you so much for taking the time to leave us your feedback! I'm sorry for any inconvenience this may have caused you. I'm excited to share the exciting news about or remodel that will be taking place very soon! We look forward to seeing you next time your in the Morgantown area.
par un voyageur
Publié le 13 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Guest Service Supervisor, Gestion de l’hôtel
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay with us and hope to see you again in the future!
par un voyageur
Publié le 13 juin 2024 sur Expedia
There was feces in the toilet (I have pictures of everything). Light bulbs burned out. Sheets looked worn and thread bare in places.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Roger, Gestion de l’hôtel
Good morningI'm sorry to hear this regarding your stay. This has never happened before. I'm sorry. Pictures would be great if you'd like to share them with me please feel free to contact me directly. Thank youKatie HatfieldGeneral Manager
