Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
5,0 Service et personnel
5,0 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Didn't know I prepaid
Publié le 13 janv. 2022 sur HotelsI read the hotel per the instructions for the hotel to let them know my arrival date upon my checkout I was asked to pay when I had already prepaid and I was asked for my documents that I had printed from the site and was asked if they could keep them because they didn't have anything saying that I had paid. That wasn't okay.
Commentaires de Gestion de l’hôtel
23 janv. 2022 par Annie, Gestion de l’hôtel
We are sorry you were upset by this. The person on duty was not made aware that you had paid last year for your stay this was a failure on our part and I apologize for that. She had to make sure that she would be able to track the payment, so please forgive her for asking for the documents. Thankyou for your good score nevertheless!
par un voyageur
Publié le 21 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
23 juin 2019 par Simbamwenni Team, Gestion de l’hôtel
We are glad you enjoyed your stay with us
Simbamwenni Team
