Ratings based on 243 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 22, 2024 on Expedia
Upon check-in the hotel employee that attend us discriminate against foreign people, that even laughed at us- total unprofessional m. We then ask to talk to a manager, and came the F&B Manager, that was such polite and try to remedy the situation. He is the heart, rock star of the hotel and the staff at the restaurants that where awesome! But that does not erase the fact that they discriminate against people outside Switzerland at check-in at front desk to give you a room. The hotel is definitely made for locals and thats is the way they treat the people that arrive at the hotel at check in. They made us feel like we where not welcome there. To enhance the situation we had a room booked, clearly stated in the reservation information and they gave us something completely different from what we reserved. They gave us an outdated apartment on the back of the hotel on the last building of the premises next to a construction site with loud noises from the next complex. That’s how far away we where, that didn’t had towels, bed clothing and housekeeping-which those services where specified upon the information of reservation at Expedia page and they completely disregard it because they all based there self that we reserved the hotel though out Expedia and not directly with them. Completely different room of what we reserved on Expedia, description, amenities not included. Now imagine this nightmare having with our small children, walking far in the cold to our “room”.
by A traveller
Posted Dec. 30, 2023 on Hotels
by A traveller
Posted Dec. 4, 2023 on Hotels
by A traveller
Posted Sep. 30, 2023 on Hotels
by A traveller
Posted Sep. 18, 2023 on Hotels
by A traveller
Posted Sep. 7, 2023 on Expedia
Been coming to the swiss holiday park for years since my children were very little and there’s always so much going on for them. Beds are comfortable, apartments clean and functional, staff are helpful. Would definitely recommend to anyone with young children.
Location is lovely, halfway up a mountain with access to cable car at the Stoos or bus down to Brunnen on the lake, easy to take the boat across the lake to Luzern
Unfortunately, as my children have grown up now, they don’t take as much interest in all the activities
by A traveller
Posted Sep. 3, 2023 on Expedia
Food was excellent. Walls in hostel are paper thin and we had very loud neighbors until 1AM who were smoking marijuana which could be smelled through the walls. System of checking in and going to water park needs to be updated as it doesn’t really make sense… you can’t leave things in the lockers in the locker room if you want a break and then leave the water area because the system won’t let you if you still have things in your locker… Also, the hostel area needs an update as the ceiling is crumbling. Not very impressed overall.
by A traveller
Posted Jul. 13, 2023 on Expedia
by A traveller
Posted Jul. 4, 2023 on Expedia
Breakfast tasted bad. We had to make our own beds by adding the covers, there was no washroom in the room and the washroom outside was a mixed washroom with boys and girls. The whole hostel smelled bad, it smelled like a dirty washroom/pool. This is not suitable for children. It was overpriced and the room was hot.
by A traveller
Posted Jul. 1, 2023 on Expedia
Very nice resort, perfect for vacation with Kid's.
