Note fondée sur 859 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2022 par Amber, Gestion de l’hôtel
Thank you for your valued feedback. We hope to see you on your future travels!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Weird smell throughout the building. Women were arguing in the hallway from 1am thru 4 am
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Marketin Team, Gestion de l’hôtel
Thank you for sharing your experience with us. We’re truly sorry to hear about the unpleasant smell and the disturbances you faced during your stay. This is not the level of comfort we strive to provide our guests. Your feedback is important, and we will investigate both issues to ensure a more pleasant environment for future guests. We appreciate your understanding and hope you might consider giving us another chance to provide a better experience. Safe travels!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Marketing Team, Gestion de l’hôtel
Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you had such a fantastic experience with us. We can’t wait to welcome you back for another amazing stay! Safe travels until then!
par un voyageur de University Place
Publié le 25 sept. 2024 sur Expedia
This motel is not a destination point. It’s a place to stay when there’s no place else.
Let me start on a positive note. The staff was fantastic. Checking in was easy. Everyone had great personalities and/or dispositions. They’ve done a great job there.
When walking into the room, there was an overwhelming smell. I think it was the cleaner but not totally sure. I had to crack the window to get some fresh air. But each time I came into the room (2 night stay) it was not very pleasant.
The bedroom was clean but the sheets are old. It was a stiff mattress.
The sink barely had water coming out of it. To the point I couldn’t even wash the sink out.
There’s no soundproofing so I could hear others all night long.
This was not even close to being ok for the price I had to pay.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for taking the time to provide your feedback. We’re glad to hear that our staff made a positive impression and that check-in was easy. However, we sincerely apologize for the issues you experienced during your stay, including the odor in your room, the condition of the sheets, and the water pressure in the sink. Your comments about soundproofing are also noted, and we will address these concerns with our team. We appreciate your insights, as they help us improve. We hope you’ll consider giving us another chance to provide a better experience in the future. Safe travels!
par un voyageur
Overpriced and gross
Publié le 24 sept. 2024 sur HotelsExtremely upcharged due to parents weekend requiring prepayment and no option to cancel. The room was atrocious. There were only 3 pillows for double occupancy. There was a large clump of hair stuck to the shower wall, there was food on the microwave, and there was what looked like a dried blood stain on the blanket. Spoke to front desk, they told me they would take care of it. Only changed the blanket. Room wasnt serviced during my stay even though I put the please service sign on door. They make you prepay because they know you are stuck once you get there. We left a night early because it was so disgusting, we just took a loss due to no cancelation. If this is your last option in Moscow/Pullman area, do yourself a favor and make the drive and book in Lewiston.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback, and I'm truly sorry to hear about your experience. We take cleanliness and guest satisfaction very seriously, and it’s clear we fell short during your stay. I apologize for the issues you encountered in your room and the lack of follow-up on your concerns. Your comments about our prepayment policy are also noted, and we understand how frustrating that can be. We appreciate you bringing these matters to our attention, as they will help us improve our services. We hope you might consider giving us another chance in the future to provide a better experience. Safe travels!
par un voyageur de kirkland
Publié le 23 sept. 2024 sur Expedia
A broken bed in my room and having someone fixing it there with a noise drill is not something I want to experience when I’m at the hotel..
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. I’m truly sorry to hear about your experience with the bed and the noise from the repairs. We strive to provide a comfortable stay, and I understand how disruptive that must have been. Your comments will help us improve our service and ensure better experiences for our guests in the future. If you decide to stay with us again, we’d love the opportunity to make it right.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Will not stay here again. At $400 a night on family weekend the door locks do not work well, took 5 min every time to try and get the keys to work. Rooms were meh. Breakfast was undesirable.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for sharing your feedback. I'm sorry to hear about the issues you experienced with the door locks and the breakfast. We aim to provide a high standard of comfort and service, and it’s clear we fell short during your stay. Your comments are valuable, and we will address these concerns to improve for future guests. We appreciate your input and hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
A very basic Inn. Staff is usually unsmiling, room had a stench, bath had stains, breakfast was very basic.
Location is good with many shopping and eating options around. Served as overflow for Pullman bookings as a lot of parents were visiting for family weekend.
We won’t be staying again.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear that your experience did not meet your expectations. Cleanliness and service are top priorities for us, and I appreciate you bringing these issues to our attention. While I'm glad you found the location convenient, I understand that the other aspects of your stay were disappointing. We value your input and will work on improving these areas. If you reconsider staying with us in the future, we hope to provide a much better experience.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Incredibly expensive for essentially a Motel 8.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear that you felt the value did not meet your expectations. We strive to provide a quality experience, and I appreciate your perspective. Your comments will help us evaluate our pricing and offerings. If you choose to stay with us again, we hope to provide a better experience that reflects the value you deserve.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I stayed four nights while visiting my daughter, a student at University of Idaho. The room was very clean, comfortable and quiet. The staff was always available, helpful and friendly whenever I needed them. Location very convenient, right across from campus entrance.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Marketing Team, Gestion de l’hôtel
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found the room clean, comfortable, and quiet. It’s great to know our staff made a positive impression and that you appreciated the convenient location. We hope to welcome you back during your next visit to the University of Idaho! Safe travels!
