Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2023 sur Expedia
Cold pool water but overall nice place to stay
Commentaires de Gestion de l’hôtel
4 sept. 2023 par Guest Relation, Gestion de l’hôtel
Thank you Nizar for taking the time to review us and for choosing to stay with us, we hope to host you again in the future.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
The garden setting is nice. One reception staff member could not smile or even greet us. 24 hour reception often not attended. Others staff members were good. . The breakfast is poor. Only one sandwich maker to make toast for several guests and very slowly, no toaster. The food selection is not good and the buffet food levels were often left unreplenished. I don’t often make reviews but felt I needed to make comments this time
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 mars 2024 par Guest Relation, Gestion de l’hôtel
Hello Rose,Thank you for your recent stay with us and for taking the time to share your feedback with us it's appreciated and we hope to host you again in the future to experience the improved stay.
par un voyageur
Very nice hotel fantastic staff
Publié le 14 févr. 2024 sur HotelsVery nice staff very kind, helpful and welcoming. I really enjoyed my 10 nights stay in this hotel. Hope to visit soon again
Commentaires de Gestion de l’hôtel
4 mars 2024 par Guest Relation, Gestion de l’hôtel
Hello Ori,Thank you for taking the time to share your feedback with us and we are glad that you enjoyed your 10-day stay with us and found our staff kind, helpful and welcoming, we hope to host you again when you visit Moshi. Once again thank you for your wonderful feedback.
par un voyageur
A lovely hotel with great staff.
Publié le 25 oct. 2023 sur HotelsA lovely hotel with great staff.
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Guest Relation, Gestion de l’hôtel
Thank you Ingemar for taking the time to give us feedback, and we are glad that you enjoyed your recent stay with us, we hope to host you again in the future.
par un voyageur
Publié le 29 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Guest Relation, Gestion de l’hôtel
Thank you Martin for staying with us and for your review we hope to host you again on your next visit to Kilimanjaro.
par un voyageur
Publié le 4 juill. 2023 sur Expedia
This hotel has nice amenities and the cleaning staff was excellent. But do not use their airport taxi service.
I had prearranged for a taxi but it took longer than anticipated for me to get out of the airport because the flight was delayed and some of my luggage was missing. I messaged the contact from the airport WiFi but unfortunately the taxi left without me. I then had to hire a different taxi and when I arrived at the hotel I was accosted by the taxi from the hotel who angrily wanted to know why I wasn’t there at the designated time and said I had to pay him anyway. The hotel front desk staff also insisted I pay him. It was scary and frustrating considering I essentially had to pay twice, once to the hotel and once to the taxi who actually drove me. It put quite a damper on my experience even though the hotel overall was nice. I had planned to stay there again on my way back through Moshi but I will probably stay at a different hotel to avoid this type of unpleasant situation in the future.
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Guest Relation, Gestion de l’hôtel
Hello Alexandrine,We are happy you chose to stay with us during this visit but it is unfortunate that the airport transfer was that bad. The pickup vehicle was there on time before even the pickup time and the driver waited for more than two hours and left when he received no communication. The hotel also didn't receive the communication on time so we decided the driver should come back. the driver was surprised to reach the hotel and see you come into the hotel also right behind him. This was just a miscommunication because even the issue of the bags being delayed and missing the hotel didn't know. When approached on arrival you didn't mention the reason for the delay. Honestly, we wouldn't have charged you for the transfer with such a genuine reason. We are sorry and hope you consider us hosting you again next time. Thank you.
par un voyageur
Publié le 5 févr. 2023 sur Hotels
par un voyageur
Publié le 18 déc. 2022 sur Hotels
par un voyageur
Publié le 12 oct. 2022 sur Hotels
Amazing staff. Always willing to help with an infectious smile. Big call out to Lightness who truly lives up to her name.
Commentaires de Gestion de l’hôtel
18 oct. 2022 par Guest Relation, Gestion de l’hôtel
Thank you Sharon for sharing your experience with us and we are happy to hear that you enjoyed your stay and find our staff amazing and always willing to help, we hope to host you again in the future.
