Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ensemble correct. Vue superbe !
Publié le 10 févr. 2019 sur HotelsHôtel très correct. Jardins et allées impeccables, avec vue splendide sur le Kilimandjaro ! Logements corrects, un peu bruyants si vous avez du monde au dessus.
par un voyageur
Publié le 8 janv. 2024 sur Expedia
el hotel necesita una modernización, se fue la luz varias veces.
Pero el personal fue muy amable y muy profesional
par un voyageur
Publié le 27 juill. 2022 sur Expedia
When we arrived there they had over booked and did not have a room available for us. Although we booked 1 month in advance. Their general manager was not apologetic. Seemed like they had an event and they gave our rooms to some dignitaries.
par un voyageur
Publié le 27 juill. 2022 sur Expedia
When we arrived they did not have a room for us. Seemed like they had an event and they overbooked. Attitude of general manager was poor. Christina was nice.
par un voyageur
Publié le 20 juill. 2022 sur Expedia
We have 4 rooms booked 2 months ahead. Upon arrival after a long day of safari they said they did not have our booking. They actually had given away our rooms! We waited 2 hours to argue that we have a booking. We had very tired children falling asleep as it was 11pm now. Hotel then finally admitted we have booking and placed in snothe substandard hotel. It was a horrible experience. Never again. Do not recommend. They never offered us an apology or compensation. Not even a drink for the kids! Lied to us said we were sent an email about a change in reservation??? Horrible experience!
Commentaires de Gestion de l’hôtel
5 août 2022 par Ms. Rweyemamu, Gestion de l’hôtel
“Thank you for taking your time and sharing your review. I'm so sorry to hear you and your family had a frustrating experience, and I sincerely appreciate you bringing this issue to our attention.” Because of your review, we are working extremely hard during this busy season to make sure we are accommodating all our clients. We are hopeful this mistake does not appear again at our lodge.
With Regards,
par un voyageur
That’s a no for me
Publié le 19 mai 2021 sur HotelsThere were roaches in my room. The wooden door to the room had multiple holes in it that allowed bugs to enter the room. The mosquito net was dirty. The food was below average. They bar didn’t have all necessary ingredients to make the drinks on their cocktail menu and the restaurant didn’t have all things listed on the menu available. The staff however were very friendly and helpful.
par un voyageur de Edmonton
Publié le 23 nov. 2019 sur Expedia
Nice bar, restaurant and manicured grounds. Beautiful views of Mount Kilimanjaro. Pool was nice.
par un voyageur
Publié le 8 oct. 2019 sur Hotels
Recommandé
pour Tout le mondepar un voyageur de London
Nice hotel before climbing Kili
Publié le 30 juill. 2018 sur Expedia
Pour : It wassail open and pretty cool, breakfast was nice and bar area was good too.
Contre : Wifi didn't reach our room but thats not too much of an issue.
Emplacement : N/A
Just stayed here a night before the climb, it was very nice, I would recommend.
par un voyageur
Publié le 30 août 2017 sur Expedia
Was not as described on Expedia. Certainly not even close to being a luxury hotel. More like a rustic camping hotel. Also in the middle of nowhere - impossible to walk to anything. So very boring.
