Note fondée sur 536 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par cristiane
Publié le 29 mai 2014 sur Hotels
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOSS POINT and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Hot water in the bathtub did not work and had to take cold shower and towels had hair in them
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Great stay! Room, bathroom and bed very clean. Check in fast and easy.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Laurence,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MOSS POINT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be great, bathroom to be clean and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Check in was fast and easy. Tv didn't work, so i called downstairs and he came right up to fix it. Cable had Fallen out the back of the TV. I will be returning!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Laurence,Thank you for taking the time to write a review of your stay at the RED ROOF INN MOSS POINT. I am happy you were pleased with our fast and easy check in process. However, you indicated that the tv was not working but you informed the front desk, and it was fixed right away which was great to hear. Guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Angelo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOSS POINT and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Melissa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Moss Point and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 août 2024 sur Hotels
Falsely listed electric vehicle charging.
Commentaires de Gestion de l’hôtel
29 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Derek, Thank you for your feedback following your experience with us at the RED ROOF INN MOSS POINT. In response to the hindrances highlighted we sincerely apologize for the less than ideal experience. Feedback from our guest is always welcome as we strive to improve here Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Carla, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Moss Point and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Expedia
There were cockroaches in there room
Commentaires de Gestion de l’hôtel
26 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Connie,I appreciate you sharing your feedback following your stay at the RED ROOF INN MOSS POINT. You expressed that the pests you encountered in the room hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
