Note fondée sur 134 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Nice quiet room
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Manager, Gestion de l’hôtel
Thank you for your kind review! We're delighted to hear that you enjoyed the quiet and comfort of your room. Your feedback is greatly appreciated, and we're always striving to provide an even better experience for our guests. We hope to have the pleasure of welcoming you back soon and earning that extra star!
par un voyageur
Publié le 2 sept. 2024 sur Lastminute
The hotel was smelly, dirty and had terrible staff morale, especially from the management. We experienced: terrible plumbing smell throughout the accommodation (like sewerage), no TV controller (therefore no TV), dirty bathroom floor, broken curtains, rain leaking into bathroom, shower leaking onto toilet area, no WiFi in room, incomplete restaurant menu, rude ski shop attendant, old, dirty ski equipment: ill-fitting helmet, unmatched ski poles, kept waiting by manager who wouldn't help because he was 'asleep' (8.15am-10.00am). I'll never go back again.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Tomek, Gestion de l’hôtel
Thank you for taking the time to provide us with your feedback. We appreciate you sharing your experience with us and value your input. Your comments are important, and we will use them to work on improving our services.We hope to have the opportunity to welcome you back in the future and provide a better experience.
par un voyageur de Aberfeldie
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Thankyou for your review. E hope to see you again.
par un voyageur
Publié le 17 août 2024 sur Wotif
Everything is well desighed. Skii/board storage on the ground floor also allows you to park your luggage when waiting for a pick up. Dry room on the first floor for the other gears. Then the reception/rental shop at the front with very friendly/helpful staffs. There is also a restaurant in the same building, food was ok but service was exceptionally. We ended up spent all three evening there for dinner. If you are looking for a convenient and functional place to stay while focusing on the snow, then Duck Inn is perfect.
Commentaires de Gestion de l’hôtel
17 août 2024 par Tomek, Gestion de l’hôtel
Thank you so much for your wonderful review and the 5/5 rating! We're thrilled to hear that you appreciated our amenities, such as the ski and snowboard storage on the ground floor and the drying room on the first floor. We strive to ensure that every detail at Duck Inn is thoughtfully designed to meet our guests' needs. We're also glad that our team at the reception and rental shop met your expectations.It's great to hear that our restaurant service stood out to you and that you chose to dine with us all three evenings. Thank you for recommending Duck Inn as the perfect place for snow enthusiasts looking for convenient and functional accommodation. We hope to welcome you back soon!
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Should pay attention to the water boiler. It was very dirty with black sediment at the bottom
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Tomek, Gestion de l’hôtel
Thank you for your feedback. We appreciate your comments and look forward to serving you again in the future.
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Tomek, Gestion de l’hôtel
Thank you for taking the time to leave a review. We are very pleased that you enjoyed your stay at the Duck Inn. We hope to have the pleasure of hosting you again in the future.
par un voyageur de Tolmie
Publié le 10 juin 2024 sur Expedia
Overall the hotel is clean and well kept. My only minor issue was that the room had a bad smell, which I think was because it had been locked up all summer and I was likely the first guest since last snow season (~8 months).
Commentaires de Gestion de l’hôtel
10 juin 2024 par Tomek, Gestion de l’hôtel
Dear Guest,Thank you for your positive review and for highlighting the cleanliness of our hotel. We apologize for the bad smell in your room. We will ensure that rooms are properly ventilated before guests arrive, especially after long periods of being unoccupied.We appreciate your feedback and hope to welcome you back soon.
par un voyageur
Publié le 6 sept. 2023 sur Wotif
Hard to say as there wasn't much snow for ski in ski out
Definitely not enough space to hang up your clothes
Rooms very average..won't go there again
Commentaires de Gestion de l’hôtel
11 sept. 2023 par Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your recent stay didn't meet your expectations. We understand how important snow conditions, room quality, and storage space are for a satisfying ski vacation.While we can't control the weather, we do strive to provide the best possible experience for our guests. Your comments about the lack of snow and the issues with storage space are duly noted, and we will certainly take them into consideration for improvements in the future.We appreciate your honesty, as it helps us identify areas for enhancement. We hope you might consider giving us another chance in the future. Our team is always working hard to provide a memorable and enjoyable stay for our guests, and we'd love the opportunity to make it up to you. Thank you again for your valuable input.
par un voyageur
Publié le 16 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2023 par Manager, Gestion de l’hôtel
We sincerely appreciate your excellent review! Your positive feedback means a lot to us. We're thrilled that you had a great experience. If you ever need anything or have any future inquiries, please don't hesitate to reach out. We look forward to welcoming you back soon!
par un voyageur
Publié le 13 août 2023 sur Expedia
Great property, nice bathroom, comfortable bed, friendly staff, bit of a walk to village
