Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
Chiens pas contrôlés par les proprios des chiens !
Mûrs non insonorisés et entendre des chicanes toute la nuit!!!!
Commentaires de Gestion de l’hôtel
18 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Claude,Thank you for sharing your feedback. We are sorry to hear about the issues you encountered during your stay. While we strive to provide a pleasant experience for all our guests, including those traveling with pets, we do encourage adherence to our pet policy to ensure a comfortable environment. We are committed to addressing any concerns related to noise and will continue to review our procedures to better manage such situations. Your input is valuable, and we appreciate you taking the time to share your experience.
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Vieillot mais propre
Bruyant
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Ginette,We appreciate your feedback and are pleased to hear that you found our hotel to be clean. Maintaining a high standard of cleanliness is one of our top priorities. Regarding the noise, we apologize for any inconvenience you experienced. We continuously strive to address noise disturbances to ensure all guests have a comfortable stay. Your comments will be shared with our team as we work towards improving our guests' overall experience.
par un voyageur
Publié le 14 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Marc,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Non respect du Check in
Publié le 15 sept. 2023 sur HotelsNous sommes arrivés à 19htes au lieu de16 hres une chance car nos chambres étaient pas prêtes ont as eu nos chambres a 20 hres alors 1 heure de trop à attendre
Commentaires de Gestion de l’hôtel
16 sept. 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Pierre! Thank you for taking the time to write this review and share your experience. Occurrences like yours are very rare because we work within a highly organized system that is designed to prevent such mishaps, and we regret to hear that this system failed you. Thank you for taking the time to share your experience and to bring this matter to our attention.
par un voyageur
Publié le 9 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Michel! Thank you for completing the survey regarding your recent stay at our property. We appreciate that you have taken the time to let us know how you perceived our accommodations. We thank you for sharing your experience and we look forward to your next visit.
par un voyageur
Publié le 8 août 2023 sur Expedia
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Commentaires de Gestion de l’hôtel
12 août 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jocelyn! We greatly appreciate that you've taken the time to share your rating of our hotel. It is very important to us to make sure that every guest enjoys a comfortable experience. We hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience.
par un voyageur
Publié le 6 août 2023 sur Hotels
Endroit bien situer mais propreté laisse à désirer, lit inconfortable déjeuner correct
Commentaires de Gestion de l’hôtel
8 août 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Emilie! We greatly appreciate that you've taken the time to share your rating of our hotel. Your satisfaction and enjoyment are very important to us, so we apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We're also actively upgrading our accommodations, including beds, for a better experience. We're glad you found our location to be convenient, and hope you will find your expectations to be far surpassed during your next visit!
par un voyageur
Publié le 31 juill. 2023 sur Expedia
Good location, clean
Commentaires de Gestion de l’hôtel
31 juill. 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hello Yves! It's good to hear from you and we greatly appreciate that you've taken the time to share your review! It's rewarding to learn that we met your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
par un voyageur
Publié le 12 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2023 par Guest Relations Specialist, Gestion de l’hôtel
Hi Christopher! We're so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are so glad that your stay was enjoyable and we look forward to seeing you again!
par un voyageur
remboursement
Publié le 7 févr. 2023 sur Hotelsj'ai eu une surcharge de 50.00 pour mon petit chien alors que ce devait être 15$, je suis incapable de parler à quelqu'un pour le remboursement
Commentaires de Gestion de l’hôtel
9 févr. 2023 par Guest Relations Specialist, Gestion de l’hôtel
We appreciate you taking the time to rate your stay. Thank you for your comments about our facilities. We hope you'll come back to see how we're improving our service and hospitality.
