Ratings based on 437 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 5, 2024 on Expedia
I had difficulty working the television. Other than that everything was amazing!
Comment from Hotel Management
Aug. 7, 2024 by Management, Hotel Management
Thank you for choosing the Grand Resort Hotel and taking the time to provide your feedback. Google TV's can be difficult sometimes but someone is always here and happy to assist you. We appreciate your business and hope to see you again!
by A traveller
Posted Aug. 2, 2024 on Expedia
Exterior and lobby is impressive, was given a room that was fine , only furniture was very used and worn. Trying to work the big screen TV is not easy
Comment from Hotel Management
Aug. 2, 2024 by Management, Hotel Management
Thank you for staying with us. We're glad you enjoyed your stay. Thank you for bringing these things to our attention. We'd love to have you back in the future.
by A traveller
Posted Jul. 29, 2024 on Expedia
The hotel is very nice, clean and accessible!
Comment from Hotel Management
Jul. 29, 2024 by Management, Hotel Management
The Grand Resort Hotel thanks you for your review! We are pleased to hear that you enjoyed your stay. We look forward to seeing you again in the near future.
by A traveller
Posted Jul. 27, 2024 on Hotels
Comment from Hotel Management
Jul. 29, 2024 by Management, Hotel Management
The Grand Resort Hotel thanks you for your review! We couldn't be more pleased that you enjoyed your stay with us. Please know we appreciate you and your business.
by A traveller
Posted Jul. 23, 2024 on Hotels
Comment from Hotel Management
Jul. 25, 2024 by Management, Hotel Management
The Grand Resort thanks you for your review! We are pleased to hear that you enjoyed your stay, and we hope you join us again in the near future.
by A traveller
Posted Jul. 23, 2024 on Expedia
Comment from Hotel Management
Aug. 12, 2024 by Management, Hotel Management
The Grand Resort thanks you for your review! We are pleased to see you enjoyed your stay. We do hope you join us again in the near future.
by A traveller
Posted Jul. 22, 2024 on Hotels
Comment from Hotel Management
Jul. 23, 2024 by Management, Hotel Management
Thank you, Michelle, for your review. Please know we appreciate you and your business, and we hope to see you in the near future.
by A traveller
Posted Jul. 22, 2024 on Hotels
Comment from Hotel Management
Jul. 23, 2024 by Management, Hotel Management
The Grand Resort thanks you for your review. Please know we appreciate you and your business. We hope you join us again in the near future.
by A traveller
incidental charges
Posted Jul. 14, 2024 on HotelsVery nice hotel. Very comfortable and clean. Maid service is fast and attentive. The only thing is I haven’t got back my incidental charges total is 300.00 which is very upsetting.
Comment from Hotel Management
Jul. 15, 2024 by Management, Hotel Management
Thank you for your feedback. Please understand when you put an incidental fee at check in, upon check out it does take 3-7 business days for it to return. It may take longer depending on your banks policies. If you are still having issues, please don't hesitate to contact the hotel to assist.
by A traveller from Thousand Oaks
Posted Jul. 3, 2024 on Expedia
It was a good option for us, room was clean and overall convenient. The only complaint was that the property looks a bit run down.
Comment from Hotel Management
Jul. 4, 2024 by Management, Hotel Management
The Grand Resort thanks you for your feedback. We are pleased to hear you enjoyed your stay overall and we apologize if you felt the hotel looks a bit run down. Our Team is working diligently to make this Hotel a bigger and better place to stay.
