Ratings based on 915 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 14, 2024 on Expedia
Comment from Hotel Management
Oct. 14, 2024 by Sam Saied, Hotel Management
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns
by A traveller
Posted Oct. 14, 2024 on Expedia
Hotel was in a business park surrounded by other hotels but within walking distance to a scenic quarry. There's a wooded area out back that draws out wildlife on the property but nothing drastic. They have a small gym but no pool. The studio room was neat, bright and spacious enough for two. The microwave didn't work but maintenance provided a spare within 20 minutes.
Comment from Hotel Management
Oct. 14, 2024 by Sam Saied, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller
Posted Oct. 14, 2024 on Expedia
UNCLEAN BATHROOM , DAMAGED UNREPAIRED WALLS AND WEIRD SMELL IN ROOM.
Comment from Hotel Management
Oct. 14, 2024 by Sam Saied, Hotel Management
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.
by A traveller
Posted Oct. 13, 2024 on Expedia
Everything good
Comment from Hotel Management
Oct. 14, 2024 by Sam Saied, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller
Posted Oct. 12, 2024
Comment from Hotel Management
Oct. 14, 2024 by Sam Saied, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller
Posted Oct. 11, 2024 on Expedia
Had roaches in the room
Comment from Hotel Management
Oct. 14, 2024 by Sam Saied, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller
Posted Oct. 8, 2024 on Hotels
Comment from Hotel Management
Oct. 8, 2024 by Sam Saied, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller
Posted Oct. 8, 2024 on Expedia
Comment from Hotel Management
Oct. 8, 2024 by Sam Saied, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A traveller
Posted Oct. 7, 2024 on Hotels
Comment from Hotel Management
Oct. 8, 2024 by Sam Saied, Hotel Management
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.
by A traveller
Extremely disappointed!
Posted Oct. 7, 2024 on HotelsI couldn't get out fast enough. Keep in mind I had been traveling for 10+ hours. The 1st thing I noticed was the musty smell and appeared they had some sort leak because they had towels on the floor and blowers to dry the hall carpets. Checked in. Desk clerk was nice. However, upon entering room floors were super slick, almost fell caught myself against counter. Walls doors were nasty, dirty is an understatement. Cobwebs in the corners, couch was stained and very dirty something spilled between coushins. No toilet paper in the bathroom. Duck tape holding the air conditioner together. This room was on the1st floor Complained to clerk, she offered to let me see room available on 3rd floor, not as dirty, walls better, floors still very slick, and bathroom had toilet paper. Went to switch rooms but elevator took a long time. Told clerk I would switch rooms, waited over 6 min for the elevator. It was very late and not busy. So no reason for the elevator to take so long. That was strike 3/4, lost count. I went back to desk and asked for a full refund. Clerk apologized. Stated she issed the refund it would take a few days and to follow-up with my booking agent. As of to date only got the $75 refunded for my pet. Now waiting for Hotels.Com to follow up on my full refund. Switch to Residence Inn by Marriott in Cherry Hill. Rooms clean, no funcky smells, floors not slick, complete kitchen.
Comment from Hotel Management
Oct. 7, 2024 by Sam Saied, Hotel Management
Thank you for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will be addressing your concerns.
