Note fondée sur 283 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebec, Qc
Très bien
Publié le 5 janv. 2018 sur ExpediaExcellent pour un passage. Très propre à proximité de l’autoroute.
Recommandé
pour Tout le mondepar un voyageur de quebec
Près de l'autoroute.
Publié le 8 mars 2017 sur ExpediaPropre et abordable près des accès routier. Le stationnement est un peu difficile à trouver.
par un voyageur
Publié le 27 août 2024 sur Expedia
The room was in considerable disrepair and there were dead and LIVE bugs everywhere. I canceled and stayed somewhere else but the property refused to wave the fees. I would steer clear of this one!
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Tony,We apologize for the breakdown during your stay. We have noted your concerns and will investigate it entirely. Guest reviews are serious for us and thank you for your understanding.Sincerely, Hotel Management
par un voyageur
Publié le 25 août 2024 sur Expedia
No funciona la.piscina, no tiene permiso de la cuidad, yo rente para disfrutar el familia y no fue logrado, ustedes no lo mencionan
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Angélica,Thank you for your feedback. We sincerely apologize for the inconvenience regarding the pool and the lack of communication about its status. This is not the experience we want for our guests, and we appreciate you bringing this to our attention. We will review our communication practices to ensure all amenities are accurately represented. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely, Hotel Management
par un voyageur
Publié le 25 août 2024 sur Expedia
The room was very clean
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Charles,Thank you for your positive feedback! We’re delighted to hear that you found your room very clean. Our housekeeping team works hard to maintain high standards, and your recognition means a lot to us. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
par un voyageur
Dookie stains on the wash rags
Publié le 9 août 2024 sur HotelsRooms were pretty nasty. Found 3 roaches on the floor and the "clean" wash cloth housekeeping left for me looked like it had old dookie stains on it.
When I took it to the front desk, the clerk said they are all like that!... Really?
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Dakota,Thank you for bringing these serious concerns to our attention. We deeply apologize for the condition of your room and the unacceptable cleanliness standards you encountered. We regret that our response did not meet your expectations. Please rest assured that we take your feedback seriously and will investigate these issues with our housekeeping team immediately. We appreciate your input and hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Management
par un voyageur
Publié le 7 août 2024 sur Expedia
Lugar teanquilo
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear David,Thank you for your feedback! We're glad you enjoyed the quiet place we provide. We aim to create a serene environment for our guests to relax and unwind. If you have any additional comments or suggestions, please feel free to share. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Khadir,Thank you for your 8 out of 10 rating! We're delighted to hear that you had a positive experience with us. Your feedback is invaluable, and we’re always striving to improve. If there are any specific areas where you think we could enhance your stay even further, please let us know. We look forward to welcoming you back soon and exceeding your expectations next time!Sincerely, Hotel Manager
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Dirtiest hotel I have ever visited. Our room stunk so bad we couldn't breathe. The carpet looked like someone had vomited all over it and it wasn't cleaned well. It had multiple stains. Bedspreads had cigarette burn holes in them and white sheets had some black staining all over. Electrical outlet was coming out of the wall. Lampshades were stained yellow from smoke. The pool looked like it had not been cleaned in years. I'm certain it would not pass health inspection. We checked in and turned around and checked right back out. We lost all our money that was paid and checked in to the extremely clean La Quinta down the road. We weren't taking chances with bed bugs when the room was so filthy we couldn't even take our shoes off. Management would not respond to us or our calls. Expedia should remove this atrocity from their site.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Amanda,Thank you for sharing your feedback. We deeply regret to hear about the condition of your room and the issues you encountered. This is certainly not the standard we strive to uphold, and we are truly sorry for the discomfort and inconvenience you experienced. Please be assured that your comments regarding cleanliness, maintenance, and overall condition have been taken seriously. We are immediately addressing these concerns with our team to ensure that such situations are rectified promptly. We apologize for the lack of response and communication you experienced, and we are reviewing our procedures to prevent such issues in the future. Thank you for bringing these matters to our attention, and we appreciate your feedback as it helps us improve. If you would like to discuss this further, please feel free to contact us directly.Sincerely, Hotel Management
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Horrible!!! Roaches, carpet peeling up, dirty sheets
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kaleigh,We apologize for the breakdown during your stay. We have noted your concerns and will investigate it entirely. Guest reviews are serious for us and thank you for your understanding. Please feel free to contact us directly to address your concerns.Sincerely, Hotel Management
