Note fondée sur 278 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebec, Qc
Très bien
Publié le 5 janv. 2018 sur ExpediaExcellent pour un passage. Très propre à proximité de l’autoroute.
Recommandé
pour Tout le mondepar un voyageur de quebec
Près de l'autoroute.
Publié le 8 mars 2017 sur ExpediaPropre et abordable près des accès routier. Le stationnement est un peu difficile à trouver.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Khadir,Thank you for your 8 out of 10 rating! We're delighted to hear that you had a positive experience with us. Your feedback is invaluable, and we’re always striving to improve. If there are any specific areas where you think we could enhance your stay even further, please let us know. We look forward to welcoming you back soon and exceeding your expectations next time!Sincerely, Hotel Manager
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Dirtiest hotel I have ever visited. Our room stunk so bad we couldn't breathe. The carpet looked like someone had vomited all over it and it wasn't cleaned well. It had multiple stains. Bedspreads had cigarette burn holes in them and white sheets had some black staining all over. Electrical outlet was coming out of the wall. Lampshades were stained yellow from smoke. The pool looked like it had not been cleaned in years. I'm certain it would not pass health inspection. We checked in and turned around and checked right back out. We lost all our money that was paid and checked in to the extremely clean La Quinta down the road. We weren't taking chances with bed bugs when the room was so filthy we couldn't even take our shoes off. Management would not respond to us or our calls. Expedia should remove this atrocity from their site.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Amanda,Thank you for sharing your feedback. We deeply regret to hear about the condition of your room and the issues you encountered. This is certainly not the standard we strive to uphold, and we are truly sorry for the discomfort and inconvenience you experienced. Please be assured that your comments regarding cleanliness, maintenance, and overall condition have been taken seriously. We are immediately addressing these concerns with our team to ensure that such situations are rectified promptly. We apologize for the lack of response and communication you experienced, and we are reviewing our procedures to prevent such issues in the future. Thank you for bringing these matters to our attention, and we appreciate your feedback as it helps us improve. If you would like to discuss this further, please feel free to contact us directly.Sincerely, Hotel Management
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Horrible!!! Roaches, carpet peeling up, dirty sheets
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kaleigh,We apologize for the breakdown during your stay. We have noted your concerns and will investigate it entirely. Guest reviews are serious for us and thank you for your understanding. Please feel free to contact us directly to address your concerns.Sincerely, Hotel Management
par un voyageur
Publié le 24 juill. 2024 sur Expedia
The room was so bad. Carpet was peeling up, pictures with all broken up hanging on the wall. Roach was crawling up the wall!
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kaleigh,I’m very sorry to hear about the inconvenience you experienced during your stay. Please accept my sincere apologies. We take your feedback seriously and are committed to improving our services. We will thoroughly investigate each issue you mentioned and take the necessary actions to address them. We appreciate your comments, as they are crucial in helping us enhance our guest experience. We hope you might reconsider and give us another opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Moldy broken downed facility. Should be condemned! Advertise pool no pool opened. Advertised hot breakfast. Waffles only. No coffee no juice. Cold cereal only with watered down milk! Fabric chairs were old and filthy! I would like a full refund
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Debbra,I am deeply sorry to hear about the issues you encountered during your stay. This is not the experience we aim to provide, and I understand your frustration. Please accept our sincerest apologies for the condition of the facility and the issues with the advertised amenities. We are currently reviewing the concerns you raised about the pool, breakfast offerings, and the state of the furniture to ensure these issues are addressed promptly. Your feedback is invaluable, and we would like to make things right. Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Just wished the pool was accessible. Breakfast wasn't much. But at the rate i paid for the room, i wasnt expected a loaded Breakfast. The staff that i encountered was very friendly and helpful.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Richard,Thank you for sharing your feedback. We’re glad to hear that you found our staff friendly and helpful. We apologize for the inconvenience regarding the pool and the breakfast options. We understand that amenities like a pool can significantly enhance your stay, and we’re sorry that the breakfast did not meet your expectations. We will review your comments to see how we can improve our breakfast offerings in the future. We appreciate your understanding and hope to have the chance to provide you with a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Courtney,Thank you for sharing your score of 1/5. We sincerely apologize for not meeting your expectations during your stay. We would greatly appreciate it if you could provide us with more details about your experience and any specific areas where we fell short. Your feedback is important to us, as it helps us identify areas for improvement and ensure that we provide the best possible experience for our guests. We are committed to addressing any concerns you may have and would welcome the opportunity to make it right. We hope to have another chance to serve you in the future and exceed your expectations.Sincerely, Hotel Manager
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Denise,Thank you very much for your perfect rating! We are delighted to hear that you had an exceptional experience. Your satisfaction is our top priority, and we are thrilled to have met your expectations. We truly appreciate your support and look forward to serving you again in the future. Thank you for choosing us and for your perfect score!Sincerely, Hotel Manager
