Note fondée sur 293 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebec, Qc
Très bien
Publié le 5 janv. 2018 sur ExpediaExcellent pour un passage. Très propre à proximité de l’autoroute.
Recommandé
pour Tout le mondepar un voyageur de quebec
Près de l'autoroute.
Publié le 8 mars 2017 sur ExpediaPropre et abordable près des accès routier. Le stationnement est un peu difficile à trouver.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Everyone is really nice
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tim,Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our staff. Creating a welcoming atmosphere is a priority for us, and it’s wonderful to know our team made a difference during your stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Deborah,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your unsatisfactory experience, resulting in a 2/10 rating. Your concerns are invaluable, and we would like to understand more about the specific issues you faced during your stay. We are committed to making improvements and would appreciate the chance to discuss how we can better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mark,Thank you for your review and for rating us 4/10. We sincerely apologize for not meeting your expectations during your stay. Your feedback is invaluable, and we would appreciate any specific details about your experience that could help us improve. We are committed to making necessary changes to ensure a better experience for our guests. We hope you’ll consider giving us another opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Amber,Thank you for your feedback and for rating us 3/5. We appreciate your honesty and are sorry to hear that your stay did not meet your expectations. Your comments are crucial for us as we work to enhance our services and guest experience. If you have specific suggestions or issues you encountered, please share them with us. We hope to have the opportunity to improve your experience on a future visit.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Marie,Thank you for taking the time to share your feedback and for your 2/10 rating. We are truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we would appreciate any specific details you could provide about what went wrong during your stay. We are committed to improving and hope to have the chance to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
It was good
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Martin,Thank you for your review and for rating us 3 out of 5. We're glad to hear that you found your stay good but recognize there’s room for improvement. Your feedback is important to us, and we would love to know more about how we can enhance your experience in the future. We hope to have the opportunity to serve you again and exceed your expectations!Sincerely, Hotel Manager
par un voyageur
Publié le 5 sept. 2024 sur Expedia
First room assigned smelled of mildew, rejected and changed. Pool was closed for unknown reasons. Complimentary breakfast really “sucked”! Coffee and juice machines were out of order. Gravy for brisket was not even warm. Butter for waffles was refrigerated and too cold to spread on waffle. Eggs were cold. Microwave should be installed in the area for the customers use to warm cold served breakfast.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,Thank you for the stay and the feedback. My apologies for the inconvenience. Our team has taken note of all the pain points and has initiated effective actions. I am sure you will see the improvement in those areas to optimum levels. Despite your disappointment, I hope you will reconsider to stay with us again. You can be assured of a pleasant stay.Sincerely, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The smell awful. The room was clean.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cheryl,Thank you for your feedback regarding your recent stay. We’re glad to hear that you found your room clean, but we sincerely apologize for the unpleasant odor you experienced. Your comfort is important to us, and we will investigate this issue to ensure a better experience for future guests. We appreciate your comments and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager
