Note fondée sur 314 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Drummondville
Publié le 4 janv. 2024 sur Expedia
il y avait aucun dejeuner inclus, et l internet Wi fi etait pas bon pour le secteur de l etablissement que j etais
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Manager, Gestion de l’hôtel
Hello Gilles,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the lack of complimentary breakfast and the intermittent Wi-Fi connection. We strive to provide a comfortable stay, and we appreciate you bringing these issues to our attention. We hope to have another opportunity to welcome you in the future and provide an improved experience.
par un voyageur
Publié le 27 août 2024 sur Expedia
It's been 30 years since I stayed at this property. I expected it to be worn in and it was but clean. My two negatives were out of 3 lights in the room, only 1 had a bulb. Also when I showered the tub filled with water.
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello Mindy, We appreciate you choosing to stay with us again after so many years and are glad to hear you found the room clean. Your feedback about the lights and the tub will be shared with our team for review. Thank you for taking the time to share your experience with us.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello John,We are glad to hear you had a positive experience at our hotel. We look forward to welcoming you back in the future for an even better stay!
par un voyageur
Below expectations
Publié le 23 août 2024 sur HotelsThe Hotel was showing many signs of age. The condition of the room was not that good. Not just out of date, but damage to the walls, the toilet rocked back and forth and the room smelled musty. The air conditioner was dirty.
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Otto,We appreciate your feedback and apologize for any inconvenience you experienced. We value your comments and will share them with our team for further review and improvements. Our goal is always to provide a comfortable stay for our guests.
par un voyageur
Publié le 23 août 2024 sur Expedia
I wanted to say thank you to the gentleman working the nite shift. I requested a wake up call for 5:00am. The inside room did not work for him to ring it, so he actually took the time to personally walk to my room to knock on the door to make sure I was up.
Good customer service to me. I certainly appreciated that.
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Dakota,We're delighted to hear about your positive experience with our staff member who went the extra mile to ensure your wake-up call. Our team strives to provide exceptional service, and we're glad it made a difference during your stay. Your feedback is truly valued and we hope to welcome you back in the future.
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Claudia,We value your stay and strive to improve for all our guests. Don't hesitate to contact us with any feedback to enhance your experience in the future.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Anthony,We are thrilled to hear you had a positive experience during your stay with us! We hope to welcome you back soon for another great visit to our hotel.
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello Tamara,We're sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have. We value your input and would like the opportunity to address any concerns you experienced during your time with us.
par un voyageur
Publié le 5 août 2024 sur Expedia
It was ok
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Eddie,We appreciate your feedback and will share your comments with our team for further review. Thank you for taking the time to share your experience with us.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Hello Vashonda,We are thrilled to hear you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay!
