Ratings based on 556 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 7, 2024 on Expedia
worst motel flop house ever-i no longer believe in 'best western' badging or expedia screening for credible accommodations. The room was full of bugs, pool dirty, outside cluttered filthy obviously a long term residence for down and out. Fraud at its very best and the upcharging for this that and the other make the price quotes irrelevant.
Comment from Hotel Management
Aug. 8, 2024 by Shan, Hotel Management
Dear David,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Shan PoudelGeneral ManagerSureStay by Best Western Mt Pleasant
by A traveller
Posted Jul. 22, 2024 on Hotels
by A traveller
Posted Jul. 19, 2024 on Expedia
Easy access from freeway
by A traveller
Posted Jul. 14, 2024 on Expedia
All areas should be rated NA as I did not stay there on 9th of July. I was making a reservation on line while on a driving trip. When using nearest room , I was unintentionally booked in a room that was 30 miles from me in the wrong direction. The reservation was immediately voided by the hotel in Mt. Pleasant , Texas. Please void the charge by Expedia. Thank you
Comment from Hotel Management
Jul. 14, 2024 by Shan, Hotel Management
Dear Ronald,We do not see any cancelation request on our end please contact expedia for thisThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,SHAN POUDELGeneral ManagerSureStay by Best Western Mt Pleasant
by A traveller
Posted Jul. 13, 2024 on Hotels
Comment from Hotel Management
Jul. 15, 2024 by Shan, Hotel Management
Dear Amanda,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,SHAN POUDELGeneral ManagerSureStay by Best Western Mt Pleasant
by A traveller from Fort Worth
Posted Jul. 13, 2024 on Expedia
I came in for a one night business trip. It wasn't the greatest but it wasn't the worse either. Room was clean, bed was comfy, jetted tub was clean. I would stay again. I was gone before breakfast so i dont know how their breakfast was.
Comment from Hotel Management
Jul. 13, 2024 by Shan, Hotel Management
Dear Leticia,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,SHAN POUDELGeneral ManagerSureStay by Best Western Mt Pleasant
by A traveller
Posted Jun. 18, 2024 on Expedia
It was clean and safe. The pool was a welcome sight at the end of a long drive. And the shower was great.
Comment from Hotel Management
Jun. 19, 2024 by Shan, Hotel Management
Dear Steven,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Shan PoudelGeneral ManagerSureStay by Best Western Mt Pleasant
by A traveller
Posted Jun. 16, 2024
Just a little one night stay over while traveling. Everything met expectations
Comment from Hotel Management
Jul. 13, 2024 by Shan, Hotel Management
Dear Greg,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Shan PoudelGeneral ManagerSureStay by Best Western Mt Pleasant
by A traveller
Posted May 26, 2024 on Hotels
We enjoyed staying here. The location is great as we are just staying here for one night. Everything was perfect for us
Comment from Hotel Management
Jun. 19, 2024 by Shan, Hotel Management
Dear Greg,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Shan PoudelGeneral ManagerSureStay by Best Western Mt Pleasant
by A traveller
Posted May 16, 2024
I ended up staying for four nights due to a needed auto repair. Compared to other properties in this price range? This place was the Taj Mahal! The room was large, clean and had NO bugs! The AC was ice cold! They were just getting the pool up and running but it was a really nice pool area with deck chairs and nice landscaping. Plenty of TV channels and good wifi. My only complaint is the TV's are pretty small.
Comment from Hotel Management
Jul. 13, 2024 by Shan, Hotel Management
Dear Tanya,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Shan PoudelGeneral ManagerSureStay by Best Western Mt Pleasant
