Note fondée sur 1 088 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de PUYGOUZON
Publié le 9 déc. 2023 sur Expedia
Très bon hôtel, personnel agréable
Petit déjeuner complet
Le seul petit souci rencontré est le problème de la douche, l’eau se coupant régulièrement, peut être dû au fait que nous étions au 4eme étage
Commentaires de Gestion de l’hôtel
10 déc. 2023 par General Manager, Gestion de l’hôtel
Dear FREDERIC, It was a pleasure to read your fantastic review about Tru by Hilton Mt Pleasant Charleston. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We are sorry to hear that you had issues with the shower in your bathroom. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back.Cordially,Allison West - General Manager
par un voyageur
Publié le 16 févr. 2023 sur Expedia
Très propre et bien situé pour la visite de la ville. Secteur tranquille
Commentaires de Gestion de l’hôtel
21 févr. 2023 par General Manager, Gestion de l’hôtel
Dear Réal, Thank you for the generous review of your recent stay at the Tru by Hilton Mt Pleasant Charleston! We are pleased you found our convenient location to be perfect for your travel plans, and that you also liked our spotless property. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Cordially,Allison West - General Manager
par un voyageur de FAYETTEVILLE
Publié le 23 oct. 2024
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Jaime, We are delighted that from check-in through check-out, we were able to provide you with a great stay at Tru by Hilton Mt Pleasant Charleston. Thank you for the five-star rating. We look forward to your return and wish you all the best with your future travels.Cordially,Allison West - General Manager
par un voyageur
Great rooms and staff
Publié le 19 oct. 2024 sur HotelsEasy from check in to check out! Room was clean and the bed was comfy. The television was big enough to actually see. We normally stay in resorts and are often picky about accommodations, and have zero complaints about our stay here.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Shannon, We are delighted you had a wonderful stay at Tru by Hilton Mt Pleasant Charleston. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. We will share your feedback with our entire team, which will undoubtedly boost their morale. We strive to provide exceptional service, and your recognition of our efforts is very motivating. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Cordially,Allison West - General Manager
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Brett, We appreciate you leaving your excellent rating for Tru by Hilton Mt Pleasant Charleston. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Cordially,Allison West - General Manager
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Nancy, We are pleased to receive your generous rating for Tru by Hilton Mt Pleasant Charleston. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Cordially,Allison West - General Manager
par un voyageur
Publié le 19 oct. 2024 sur Expedia
The staff was exceptional, very personable and professional. The 24-hour fitness center and filtered water station is terrific. This was our second stay at this hotel at this location. Thank you. -Evan Fiedler, Fitleader CEO (fitleader.app)
Commentaires de Gestion de l’hôtel
19 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Evan, Welcome back to Tru by Hilton Mt Pleasant Charleston. Thank you for your kind words! We are thrilled that you enjoyed your stay and found our staff exceptional. It’s great to know you also appreciated the fitness center and filtered water station. We’re grateful for your loyalty and look forward to welcoming you back for your next visit! Safe travels!Cordially,Allison West - General Manager
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Clean and comfortable
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Michael, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property and found it comfortable. We appreciate you sharing these comments and look forward to welcoming you back soon.Cordially,Allison West - General Manager
par un voyageur
Publié le 16 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Sean, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay, and from your rating, it appears that we did not do that for you. We apologize for any difficulties you experienced and hope you will give us another chance to provide you with the hospitality and service you should always expect from our hotel. We hope to see you again soon. Cordially,Allison West - General Manager
par un voyageur
Publié le 14 oct. 2024 sur Expedia
We usually stay on the beach when coming to Charleston but when our place is booked this is a good option. The pro is the price and easy parking the con is the distance to the beach. For me the breakfast is terrible fake tasting here which is the only negative thing but one of my fave things is the coffee shops and açaí bowl place not far so it’s okay. Love the ample parking lot the pool is great, and when we extended our stay I loved that I could do my laundry there and have fresh clothes. Only con is if you try to add a day they raise the price so we stayed next door next to them.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Vitaliy, We are pleased you chose the Tru by Hilton Mt Pleasant Charleston for your recent visit to the Charleston area and that the pricing and ease of parking met your needs, even though we understand the distance to the beach can be a consideration. Your feedback on the breakfast is invaluable, as we constantly strive to provide a variety of options that cater to all tastes, and your insights will certainly guide us for further improvements. It is fantastic to learn that you discovered and enjoyed the nearby location, and our pool and laundry facility made your experience even more enjoyable. We recognize your concerns regarding pricing when adjusting reservations, and we will address them adequately. Thank you for sharing your experience with us; we look forward to welcoming you back soon for another wonderful stay!Cordially,Allison West - General Manager
