Note fondée sur 1 045 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de PUYGOUZON
Publié le 9 déc. 2023 sur Expedia
Très bon hôtel, personnel agréable
Petit déjeuner complet
Le seul petit souci rencontré est le problème de la douche, l’eau se coupant régulièrement, peut être dû au fait que nous étions au 4eme étage
Commentaires de Gestion de l’hôtel
10 déc. 2023 par General Manager, Gestion de l’hôtel
Dear FREDERIC, It was a pleasure to read your fantastic review about Tru by Hilton Mt Pleasant Charleston. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We are sorry to hear that you had issues with the shower in your bathroom. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back.Cordially,Allison West - General Manager
par un voyageur
Publié le 16 févr. 2023 sur Expedia
Très propre et bien situé pour la visite de la ville. Secteur tranquille
Commentaires de Gestion de l’hôtel
21 févr. 2023 par General Manager, Gestion de l’hôtel
Dear Réal, Thank you for the generous review of your recent stay at the Tru by Hilton Mt Pleasant Charleston! We are pleased you found our convenient location to be perfect for your travel plans, and that you also liked our spotless property. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Cordially,Allison West - General Manager
par un voyageur de FAYETTEVILLE
Publié le 23 oct. 2024
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Jaime, We are delighted that from check-in through check-out, we were able to provide you with a great stay at Tru by Hilton Mt Pleasant Charleston. Thank you for the five-star rating. We look forward to your return and wish you all the best with your future travels.Cordially,Allison West - General Manager
par un voyageur
Publié le 15 sept. 2024
Friendly staff and place was clean.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Grace, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our spotless property and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Cordially,Allison West - General Manager
par un voyageur
Good stay with minute issues.
Publié le 19 août 2024 sur HotelsThe stay here at the Tru was good. The property was clean, modern, nearby shops, restaurants and the hwy. Parking was fine. The bathroom and shower was clean! No mold in the corners or anything so I was happy with that in room. Room 439 was clean and smelled fresh. Only thing I hated in the room was the air conditioner. It worked excellent, but the whir of the air-conditioning coming on made me feel like a space ship was starting up with a loud hum, mixed in with a shrill car alarm going off until it cycled off. So if the tv was on you had to turn the tv then turn it down when the air went off. The only other thing was we got in late Saturday night and was planning on sleeping until the very last minute before checking out at noon ,however, the fire alarm went off and kinda ruined that at 9ish am. I called the front desk and luckily they answered and said someone burnt a bagel. Say what now the whole hotel got woke up over a burnt bagel. The front desk person was nice enough but acted as if this was an everyday occurrence. Overall I would stay here again.
Commentaires de Gestion de l’hôtel
19 août 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Candace, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for taking the time to share your detailed feedback. We are pleased to read that you found our property spotless, modern, and conveniently located, with a bathroom and room that met your expectations. We appreciate your comments about the air conditioner and understand how its noise could be disruptive. We will address this issue with our maintenance team for further improvements. We also apologize for the inconvenience caused by the fire alarm; while we aim to ensure safety, we regret that the alarm affected your rest. Despite these issues, we are glad to know you would consider staying with us again, and we look forward to the opportunity to provide you with an even better experience in the future.Cordially,Allison West - General Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Staff was helpful
Commentaires de Gestion de l’hôtel
19 août 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Asia, Thank you for the excellent review, most notably the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Tru by Hilton Mt Pleasant Charleston!Cordially,Allison West - General Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Staff was great the rooms were clean
Commentaires de Gestion de l’hôtel
19 août 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Angela, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our immaculate rooms and devoted associates. We will enjoy sharing your compliments with our team; it is always nice to hear our guests recognize their dedicated service. We hope to have the pleasure of accommodating you again soon.Cordially,Allison West - General Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Tru truly exceeded our expectations! Entire hotel is super chic and edgy! Never made it to breakfast from how amazing the beds felt but did get to get a wift of the smell before my workout at their gym and it smelled amazing! The gym truly has everything needed to get a good workout in while on vacation! Look forward to staying at this location again!
Commentaires de Gestion de l’hôtel
19 août 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Josmary, Thank you so much for your glowing review! We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. It is fantastic to know you enjoyed the comfort of our beds and had a chance to experience the enticing aroma of breakfast and the well-equipped gym. We are delighted that our fitness facilities met your needs and that you are looking forward to staying with us again. We can’t wait to welcome you back and provide another outstanding stay!Cordially,Allison West - General Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
18 août 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Mark, We are delighted to read the review of your stay at Tru by Hilton Mt Pleasant Charleston. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Cordially,Allison West - General Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Good location. Very nice staff. Our room had a lot of road noise. Room was well appropriated. However, we have never had a handicap accessible room before with a tub instead of a shower. Very difficult to get in and out. And the seat for the tub was never installed. Breakfast was fair
Commentaires de Gestion de l’hôtel
17 août 2024 par Allison West - General Manager, Gestion de l’hôtel
Dear Judith, Thank you for your feedback. We are glad you enjoyed our location and the dedication of our associates. However, we are sorry to learn about the outside noise issues you experienced. Furthermore, we apologize for the difficulties you encountered with the shower and for the inconvenience this caused. Your comfort is a priority for us, and we thank you for bringing this to our attention. We also appreciate your input on the breakfast and will share your comments with our culinary team to enhance our breakfast buffet. We hope to provide you with a more enjoyable stay in the future.Cordially,Allison West - General Manager
