Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 juill. 2024 sur Hotels
The hotel is nice. But check-in was painful. I had to go outside to get my license plate number. Then I had to respond to a long list of policies. All before I could check in. The people ar nice and I like the amenities. But really?
Commentaires de Gestion de l’hôtel
1 juill. 2024 par General Manager, Gestion de l’hôtel
Hello Karl, we appreciate your feedback and it is a little bit of a process. Thank you for your patience. We hope we can welcome you back again soon.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Room was very quiet and comfortable. Desk clerk had helpful tips for our stay.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. We hope to welcome you back again soon!
par un voyageur
Publié le 27 juin 2024 sur Expedia
Hotel was clean and had beautiful views of Shasta! Might be a tad overpriced for what you get! Staff is super friendly. Breakfast is not included despite a sign showing breakfast is served from 6:30 - 9:30. Its actually the restaurant that is opened for breakfast. Lastly, the train runs past the hotel tooting its horn multiple times throughout the night.
Commentaires de Gestion de l’hôtel
27 juin 2024 par General Manager, Gestion de l’hôtel
Hi David, thank you for your feedback. We appreciate it and hope you enjoyed your stay. We do offer breakfast packages that will be included in the rate. We hope to welcome you again soon.
par un voyageur
Publié le 26 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par General Manager, Gestion de l’hôtel
We appreciate your feedback. Hope to welcome you back again soon!
par un voyageur
Publié le 25 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback we appreciate it and love that you enjoyed your stay. Hope we can welcome you back again soon!
par un voyageur
Publié le 25 juin 2024 sur Hotels
Just a one night stay while traveling through. Very basic basic room. Old but ok
Commentaires de Gestion de l’hôtel
25 juin 2024 par General Manager, Gestion de l’hôtel
Thank you for staying with us, Thomas. We're happy we could accommodate you for the night! We hope to see you on your next trip through the area.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Room dated, needs deep cleaning. Loud traffic noise throughout the whole night - front desk claimed rooms to be more sound proof - not the case.
Commentaires de Gestion de l’hôtel
24 juin 2024 par General Manager, Gestion de l’hôtel
Thank you for staying with us, David. We appreciate your feedback and hope to have the chance to provide a superior experience at a future stay with us. Safe travels!
par un voyageur
Publié le 24 juin 2024 sur Expedia
For the price I paid, I felt the rooms should have been more updated. The carpet needed to be replaced. Only one room was available after our 3:30 check-in
Commentaires de Gestion de l’hôtel
25 juin 2024 par General Manager, Gestion de l’hôtel
Thank you for staying with us, Marie. We appreciate your feedback and hope you look forward to our upcoming improvements. We hope to see you again soon!
par un voyageur
Nice but weird layout.
Publié le 24 juin 2024 sur HotelsThis is the biggest Best Western I have ever been to and probably the cleanest! They have a full restaurant and bar and I was there for sushi night (it was amazing). What kind of Best Western has sushi night???
The only reason I did not give this five stars is because my room was on the second floor and not one did anybody direct me to wear an elevator nor are there signs showing you how to find one. I had three little kids with me a extra large, 70 pound suitcase, and ice chest, and a bunch of other things I was trying to juggle, and I walked all over the freaking hotel, trying to find a way to my room 236. I finally pushed my stuff all the way back to the lobby and asked the guy where the elevator was… The man who had literally just checked into my room. He pointed out where it was and we found it but guess what? The second floor is actually the 300 rooms. Walked all over the floor, trying to find a way to room 236 and found nothing. So we went back down to the first floor, and I tried asking housekeeping how to find the room, but nobody could understand what I was asking. We finally made it to the bottom of a set of stairs, and I realized I would have all of my stuff up the stairs because the room was up there. Not once did anybody tell me this and sure enough, that was the case. There seem to be construction workers or some sort of maintenance people nearby who offered to help me which I gratefully accepted. I am not sure what I would’ve done without them.
Commentaires de Gestion de l’hôtel
24 juin 2024 par General Manager, Gestion de l’hôtel
Thank you for staying with us, Brandi. We're sorry that the layout was a bit confusing. We hope to see you again soon!
par un voyageur
Publié le 23 juin 2024 sur Expedia
George was a highlight!
Commentaires de Gestion de l’hôtel
24 juin 2024 par General Manager, Gestion de l’hôtel
Thank you for staying with us, David. We're glad you enjoyed your time here!
