Note fondée sur 902 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 nov. 2024
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Commentaires de Gestion de l’hôtel
11 nov. 2024 par Ruth, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 14 oct. 2024
No
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Heather-GM, Gestion de l’hôtel
Thank you for staying with us. We hope to see you again in the future.
par un voyageur
Publié le 13 oct. 2024
Check in personal great...very friendly and knowledgeable
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Ruth, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Rudy and Non-Customer Orientated Staff- Bad Mgmt
Publié le 24 août 2024 sur HotelsBad front desk service, No breakfast left at 9:45. Shut a door in my face, refused to prepare more, front desk no help. Just watched it. Asked for 12 check-out was told good. People beat on door 10:45, told them 12 was requested. Wife went to get cart keys would not work at 11:30, made was standing at door waiting on us with stares when we left at 11:50. The GM Heather it is impossible to contact her. Nice facility, just a rough and rude and noncustomer orientated staff. Will never stay again. Feel free to call for more details Troy Benitone. Room 209 on 8-23. 217-725-7565. I watched multiple people walk away disgusted from the breakfast service. Have time stamped photos if you care.
Commentaires de Gestion de l’hôtel
26 août 2024 par Heather-GM, Gestion de l’hôtel
On behalf of our staff we would like to apologize for failing to meet your expectations. This is not how our staff treat our customers and this will be addressed. Unfortunately, the keys do not work after 11 am for departing guest they do have to be recoded for guest who check out at a later time. I hope that you will give us another chance in the future to provide you with better service. I am adding points to your choice privilege for the inconveniences you had during your stay.
par un voyageur de Anchorage
Publié le 21 août 2024 sur Expedia
Clean and welcoming
Commentaires de Gestion de l’hôtel
21 août 2024 par Heather-GM, Gestion de l’hôtel
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.
par un voyageur
Publié le 21 août 2024 sur Hotels
Great front desk
Commentaires de Gestion de l’hôtel
21 août 2024 par Heather-GM, Gestion de l’hôtel
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Heather-GM, Gestion de l’hôtel
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Ruth, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Amazing Staff, Nice Room
Publié le 12 août 2024 sur HotelsOf the three staff/employees I interacted with, all were very friendly and helpful. The gal who checked us in was particularly great...she was attentive and went a bit extra to put us in a good room. The friendliness and good service was what stood out.
Overall the hotel felt mostly clean (sheets and bathroom were good), though the new/renovations seemed a bit surfacy...the floor in our room felt flimsily installed, and there was a piece of dog kibble under the couch. But none of it was bad, just giving honest feedback. Overall the stay was great!
Commentaires de Gestion de l’hôtel
12 août 2024 par Heather-GM, Gestion de l’hôtel
Thank you for staying with us. We are glad you enjoyed your stay and we apologize for the dog kibble under the couch. We hope to see you again in the future.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Heather-GM, Gestion de l’hôtel
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.
