Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 déc. 2024
Commentaires de Gestion de l’hôtel
26 déc. 2024 par Manager, Gestion de l’hôtel
Hello Honore, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any additional feedback you would like to share. We hope to welcome you back in the future for an improved stay.
par un voyageur
Publié le 14 déc. 2024
Desk clerk was awesome! She is so sweet and nice. She got me checked in in minutes! Very happy! She is greatl!
Commentaires de Gestion de l’hôtel
15 déc. 2024 par Manager, Gestion de l’hôtel
Hello Timothy,We are thrilled to hear about your positive experience with our desk clerk! Providing efficient and friendly service is a top priority for us. Your satisfaction is important, and we appreciate your kind words. Thank you for choosing to stay with us, and we hope to welcome you back again soon!
par un voyageur de LEAVENWORTH
Publié le 7 nov. 2024
Great
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Manager, Gestion de l’hôtel
Hello ERNEST,We appreciate your feedback and are glad to hear you had a positive experience during your stay with us. Thank you for choosing our hotel for your accommodation needs.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Hello Chris, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello triple mmm,We are thrilled to hear that you had a wonderful experience during your stay with us! Please do not hesitate to reach out if you have any further comments or suggestions. We look forward to welcoming you back soon.
par un voyageur
Nice enough
Publié le 4 oct. 2024 sur HotelsNice and clean, nice bed but sheets are scratchy and uncomfortable. Not much of a breakfast.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Cathy,Thank you for sharing your feedback with us. We appreciate your kind words about our cleanliness and comfortable beds. Your comments about the sheets and breakfast will be addressed with our team for further improvement. Your input helps us enhance our services for future guests' satisfaction.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
First the positive - the person who checked me in was nice.
A kiosk in the lobby bisects the check in counter leaving either side feeling cramped. It appeared to go to an Indian call center that from what I gathered was unable to help the person standing at the kiosk.
The filtered drinking water in the lobby was dirty to the point of having things floating in the water.
The curtains in the room appeared filthy. If stained, they should have been replaced. The in room microwave had food stuck to the sides and door.
The mattress was broken down with a spring poking out. It felt like they’d tried to extend the life of the mattress with a foam pad that also felt broken down and crunchy.
The carpet baseboards are pulling away from the walls and I can only assume that this is where the large bug that crawled across the floor disappeared to.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Junia, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
There was a family with a vicious German Shepard outside of the front door. The dog lunged at my husband and I trying to bite us as we were walking into the lobby. My husband had words with them as I sneaked by to get safely inside. The people walked off and were not staying at the facility. They appeared to be trying to get out of the stormy weather under the canopy. There was not a human available to check us in and we had to check in via a kiosk. The hallway reeked of marijuana and the A/C unit was leaking in our room. This was the worst stay that I have ever had at a hotel. I will never go to a super 8 in the future.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello KRISTENE, I am sorry to hear about your experience. Guest safety is of utmost importance to us, and we will address the presence of any unauthorized individuals on our property. We strive to provide efficient check-in services and will look into improving our processes. Your feedback about the room condition will be shared with our maintenance team for prompt attention. We value your input and apologize for any inconvenience caused during your stay.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello JD, We appreciate you taking the time to review your stay with us. If there are any specific details you would like to share about your experience, please feel free to reach out to us directly. We look forward to hearing from you.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Lucy,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back again in the future.
