I arrived about 6pm, after a problematic journey to discover that my room was not ready. The owners appeared very surprised that I wanted to access the room immediately. It was difficult to understand what was going on as I don't speak Italian, however it appears that because I hadn't confirmed my arrival time, they decided I wasn't coming, despite me having paid in full for 3 nights. (To be fair, they had tried to contact me, however my phone had broken so I didn't receive the call) After a lot of discussion in Italian, the owners agreed I could use another room for the night and move to another on the morning. This room was next to the reception and noisy. I had to remind them in the morning that I was supposed to be moving rooms, however even then the room was not ready. There was no wifi that evening, although it was fine for the rest of the week.
During check in, I went to pay my city tax and didn't have change. The owner took my €20 note and said she would give me change on the morning. She did not and when I reminded her, she appeared to have forgotten. Eventually she remembered and I got my €14 change.
There was also no hot water on one evening.
All in all, a scary, unpleasant experience for me.
The area however is lovely and feels safe and the property is clean.
