Note fondée sur 193 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not worth anymore of my hard earned money!!
Publié le 29 juill. 2024 sur HotelsIt was filthy,very smelly,whole room and bathroom full of flies, no toilet paper,curtains had what looked like blood smear or a dark paint smear on them,air conditioner made an awful screeching noise all night,bedding had long dark brown hair all over it
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Misty, We regret to hear about your recent experience at our hotel. Your feedback is important to us, and we will address these concerns with our housekeeping and maintenance teams for improvement. We strive to provide a clean and comfortable environment for all our guests to enjoy their stay.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Breakfast minimal- no waffle batter - room bath tub spiget loose needs repair - front desk not manned - coffee ran out - staff needs to pay more attention to patrons needs. Room 111
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Manager, Gestion de l’hôtel
Hello Jim,Thank you for sharing your feedback with us. We appreciate your comments and will be sure to address your concerns with the relevant departments to improve our services. Your satisfaction is our top priority, and we will strive to ensure a more enjoyable experience for all our guests in the future.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Manager, Gestion de l’hôtel
Hello Ann, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Manager, Gestion de l’hôtel
Hello Victoria,We are thrilled to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back in the future for another memorable visit.
par un voyageur de Huntsville
Publié le 5 juill. 2024
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Manager, Gestion de l’hôtel
Hello RENE, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Lady at the front desk was friendly and helpful..
but.. pillows were super thin. No shampoo. No coffee. Bed was soft but… plastic protective mattress cover caused sweating ..
it was okay for a night.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Manager, Gestion de l’hôtel
Hello christine, We are pleased to hear you found our front desk service satisfactory. We appreciate your feedback on the room amenities. Your experience will be shared with our team for their awareness. We thank you for choosing to stay with us and hope to welcome you back in the future.
par un voyageur
Publié le 13 juin 2024 sur Expedia
The property was in need of repair and poorly managed
Commentaires de Gestion de l’hôtel
14 juin 2024 par Manager, Gestion de l’hôtel
Hello Steven,We appreciate your feedback and apologize for falling short of expectations. We will address these concerns with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 1 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juin 2024 par Manager, Gestion de l’hôtel
Hello Melissa,We appreciate you choosing to stay with us! Should you have any further feedback to share, please don't hesitate to contact us. We hope to welcome you back soon for an even better experience.
par un voyageur
Rundown
Publié le 13 mai 2024 sur HotelsI knew this was an older hotel but I was a little disappointed. The housekeeper cleaned the room but the room was pretty rundown so it appeared dingy. Shower in bathroom very scuffed and dingy, hole in plaster, toilet seat slipped constantly, poor lighting in bathroom, no plug in sink, luggage rack bent and rusty, 2 arm chairs visibly stained and dirty, pressed wood furniture in rough shape, and the microwave so old it is yellow. The worst thing was that my son discovered a live roach on his bed, on top of sheet in the middle of bed.
The breakfast was limited and very budget based. Scrambled eggs in crockpot were so rubbery and dried that they could bounce. I believe eggs and gravy made once at start of breakfast and kept warm till breakfast is over or its gone. OJ was Sunny D.
On the plus side, it looked like the flooring in room had been replaced and sheets were clean and fresh, and the beds were fairly comfortable although starting to sag in middle a bit. There was no musty or moldy smells and the ac worked fine.
Only saw 1 employee our entire stay. This business could use a total refresh. Our price with tax was $98 - for that I'll seek other accommodations next time.
Commentaires de Gestion de l’hôtel
15 mai 2024 par Pratham, Gestion de l’hôtel
Hello, We are so very sorry for your experience at our property! Guest satisfaction is our top priority and we take this feedback very seriously. We will be applying this immediately to our day to day routines to ensure this does not happen again. We will have the rooms treated to prevent these creatures from coming in and out. Again we are so very sorry and hopefully you can give us another change to provide you superior service when travel brings you back to the area.
par un voyageur
Not the best stay ever
Publié le 11 mai 2024 sur HotelsRoom was clean. The bed and pillows were the most uncomfortable ever. I was taller than the shower head. Odd smell in the lobby, dirty fish tank wasn't the best thing to see walking in the door but the lady at the front desk was friendly. Was OK for a one night stay.
Commentaires de Gestion de l’hôtel
12 mai 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Christina,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments and would like to address your concerns.We understand that individual preferences can vary when it comes to bedding, and we regret that our accommodations did not meet your personal comfort expectations. We continually evaluate and update our bedding options to provide a comfortable sleep experience for our guests.Regarding any inconvenience caused by the height of the shower head, our hotel was designed with standard specifications, and we understand that it may not cater to the specific needs of all guests. We appreciate your feedback and will consider it as we plan any future renovations or updates.As for any unpleasant smell you encountered in the lobby, our team regularly monitors and addresses any issues related to cleanliness and odors. Rest assured, we will investigate the matter promptly to ensure a more pleasant environment for our guests.Regarding the fish tank, while we strive to provide a visually appealing atmosphere, occasional maintenance or cleaning may be necessary. We appreciate your understanding and will make sure to address any concerns related to the fish tank promptly.We appreciate your positive remark about the friendly front desk staff. Our team is dedicated to providing excellent customer service, and we are glad that they left a positive impression on you.Thank you for choosing to stay with us for one night. We value your feedback as it helps us identify areas for improvement. If there is anything else we can do to enhance your future stays or address any concerns you may have, please do not hesitate to let us know.
