4/10 Poor
Jordan
Travelled with family and small children, Business traveller
May 5, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I and our 2 young children stayed here because I am a volunteer chaplain at the prison. I chose this hotel because they have an indoor pool for our kids. I upgraded to the very late checkout at 3pm and had been charged $81 through Expedia and then $77 through Ramada already. The owner came to our room while I was at the prison and told my wife and kids they had 5 minutes to get out of the room claiming my card had been declined and that he had paid the cleaners to clean our room. On top of the fact that I had paid for very late checkout for a reason but my wife also had no way of contacting me because I cannot bring my phone into the prison. The owner tried to kick my wife and kids off the property until my wife absolutely refused and was allowed to stay in the lobby. It was absolutely unbelievable that this was happening especially since my card was not declined and I was approved for the very late checkout. On top of this there is black mold in the pool area and in the bathroom where the vents are. The bathroom door didn’t shut properly. They had no plates for their “free” breakfast that morning and there was barely any actual food. This hotel needs severely remodeled because it’s falling apart hence the cheaper price you will see at this hotel. Do not stay here if you have kids for sure.
Jordan
Stayed 1 night in Apr 2025