Ratings based on 352 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 31, 2024 on Expedia
Clean quite
Comment from Hotel Management
Aug. 2, 2024 by Hotel Management, Hotel Management
Dear Shafiq,Thank you for your feedback. We’re glad to hear that you enjoyed the cleanliness and tranquility of our hotel. Your satisfaction is our priority, and we're committed to maintaining a welcoming and comfortable environment for all our guests. We look forward to having you stay with us again and providing you with an even better experience.Sincerely,Hotel Management
by A traveller
Posted Jul. 29, 2024 on Expedia
Limited breakfast and bathroom necessities
Comment from Hotel Management
Jul. 30, 2024 by Hotel Management, Hotel Management
Dear Joy,Thank you for staying with us. It's great to hear you enjoyed your stay overall; however, we apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. We are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
by A traveller
Posted Jul. 26, 2024 on Expedia
Staff was very nice. Great for the price and right by the freeway.
Comment from Hotel Management
Jul. 27, 2024 by Hotel Management, Hotel Management
Dear Duyen,Thank you for your recent review. It is great to hear how much you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location to nearby restaurants and shopping, and we're so pleased this was perfect for your visit as well!We look forward to having you as our guest again whenever your travels bring you back to [city]. Travel Safe!Sincerely,Hotel Management
by A traveller
Posted Jul. 25, 2024 on Expedia
Reserved a queen suite was giving a smaller room that smelt up cigarette. The person that checked us in, followed us all the way to our room until I turned around and told him we did not need any help. The room was filthy floors were sticky, and there was bugs crawling around which I did take pictures and videos of. When I tried to call the front desk had closed and couldn’t reach the front desk. I have never experienced anything like this before and I always book with Expedia and I’ve never made a complaint. Good morning I checked out. I talked to a young man which was so helpful. He allowed a refund that I still have not received yet through Expedia.
Comment from Hotel Management
Jul. 27, 2024 by Hotel Management, Hotel Management
Dear Carmen,Thank you for your honest feedback. We apologize for not meeting your expectations and regret that your experience was less than perfect. This does not reflect our usual standards, and we are addressing your concerns with our team to improve. For financial inquiries related to third-party bookings, please contact the booking site directly. We genuinely appreciate your input and hope you’ll consider staying with us again, as we would love the opportunity to provide you with the exceptional stay you deserve. Thank you for being our guest. Sincerely, Hotel Management
by A traveller
Posted Jul. 21, 2024 on Expedia
Very clean
Comment from Hotel Management
Jul. 22, 2024 by Hotel Management, Hotel Management
Dear Shafiq ,Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites.We look forward to welcoming you back soon!Sincerely,Hotel Management
by A traveller
Posted Jul. 21, 2024 on Expedia
by A traveller
Posted Jul. 20, 2024 on Hotels
by A traveller
Posted Jul. 15, 2024 on Expedia
Everything was great..very clean and newly modernized, the only set back was the entrance to the hotel was too risky because it's immediately after the entrance to a highway, slowing down to enter could cause a rear end because the vehicle behind you is speeding to enter the highway while you attempt to reduce speed in order to enter through the driveway.
Comment from Hotel Management
Jul. 18, 2024 by Hotel Management, Hotel Management
Dear Christine Muok,Thank you for your feedback and for highlighting the positive aspects of your stay. We’re pleased to hear you enjoyed the cleanliness and modern amenities of our hotel. We understand your concerns regarding the entrance, and we apologize for any inconvenience it may have caused. Your safety is our top priority, and we will review our access points with our team to explore possible improvements. We appreciate your valuable input and hope to welcome you back soon for a safer and even more enjoyable stay.Sincerely,Hotel Management
by A traveller
Posted Jul. 14, 2024 on Expedia
We arrived late at night, reception could not find our reservation even when provided with proof and confirmation number. Attempted to charge for a new reservation. After waiting for over 30 minutes for him to figure it out he said he had to go, kick us out and locked the door. Worst service we have ever received.
Comment from Hotel Management
Jul. 15, 2024 by Hotel Management, Hotel Management
Dear Elizabeth,Thank you for sharing your experience with us. We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
by A traveller
Posted Jul. 12, 2024 on Expedia
Good value, room quiet despite being near highway which was loud once outside. "Breakfast" just packaged snack, no milk/juice/fruit/cereal or hot options.
Comment from Hotel Management
Jul. 15, 2024 by Hotel Management, Hotel Management
Dear Gilbert,Thank you for your review, and we sincerely apologize for the disturbance caused by the outside noise. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever you travel to San Jose.Sincerely,Hotel Management
