Ratings based on 161 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
3.8 Service & staff
4.4 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Eugene
Posted May 18, 2024 on Expedia
No spices. Limited cookware
Comment from Hotel Management
Aug. 2, 2024 by The GLS Customer Care Team, Hotel Management
Hi Kevin, thank you for the perfect rating! We're pleased you enjoyed your stay. We appreciate your feedback on the spices and cookware—it's valuable for us to know where we can improve. We’ll look into expanding our kitchen amenities to better serve our guests. Hope to see you again soon!
by A traveller
Nice Apartment but noisy and access difficult
Posted Apr. 6, 2024 on HotelsThe apartment is well sized, clean and comfortable and is well located in the centre of Silicon Valley. Unfortunately the apartment fronts onto the El Camino highway and is therefore really noisy between 7am and midnight. Fortunately it quietens down overnight so sleep is possible. In the evenings though it is difficult to hear the TV over the traffic noise.
Initial access is difficult as there are two garages and 6 different lifts each access a limited number of apartments - the lifts don't indicate which apartments they service, so if you are unlucky you may have to go up and down 6 lifts before you find the right one. You also need to download an access app to secure entry, so if boy have arrived from overseas and you don't have cell coverage then you are in trouble. It took us two hours to gain access to the apartment and that was only via the assistance of some residents.
There is secure underground garage parking which is great but access requires you to get out of the car use your app to access the control pad to then open the gate, regrettably by the time you get back to your car the gates have already started to close again - sometimes you can get in other times you have to repeat the process - if there are two of you then you can use your passenger to trigger the gate whilst you then drive through.
Comment from Hotel Management
Apr. 8, 2024 by The GLS Customer Care Team, Hotel Management
Thank you for sharing your experience, Blair. We appreciate your feedback regarding the noise and accessibility issues. We apologize for any inconvenience you faced during your stay. We will take your comments into consideration to improve our services and ensure a smoother experience for our guests in the future. If you have any further concerns, please don't hesitate to reach out to us.
by A traveller
Posted Dec. 12, 2023 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by The GLS Customer Care Team, Hotel Management
Dear Karetha,Thank you for your feedback and for choosing to stay with Global Luxury Suites. It's a delight to see that you enjoyed your time at Mountain View and if there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more. We look forward to welcoming you back on your next visit and providing you with another enjoyable experience!
by A traveller
Posted Nov. 30, 2023 on Expedia
Cleaness!!
Comment from Hotel Management
Jan. 11, 2024 by The GLS Customer Care Team, Hotel Management
Dear Sung,Thank you for your stellar 5 out of 5 review for stay with us! We're delighted to hear that cleanliness met your expectations. We always aim to keep our suites as clean as possible for our guests, and we're happy that it contributed to your positive experience. If you have any specific feedback or suggestions to share, we'd love to hear them. We appreciate your support and look forward to welcoming you back for another exceptional experience.
by A traveller
Posted Nov. 13, 2023 on Expedia
The property requires two apps to enter: the latch app and another one developed by the property. The instruction and code for the latch app never arrived - even after we contacted the property. My apartment uses latch and I have no issue receiving any related info except for this property. For the other app, there was always a "cannot connect to server" error message, preventing us to do anything. We ended up booking another hotel and since this payment was not refundable we basically wasted a few hundred dollars. Communication is way faster if you let Expedia customer service contact the property for you - we told the property about the check-in issue in the morning and there was no response until we contacted Expedia.
Comment from Hotel Management
Jan. 11, 2024 by The GLS Customer Care Team, Hotel Management
Dear Janet, We're genuinely sorry for the inconvenience you faced during your stay. Your experience with the apps and the lack of timely communication is certainly not reflective of our usual standards. We appreciate your feedback, and it's disheartening to learn that the check-in process caused such frustration.To address this issue we've sent it to our head of department for reviewing to help improve our communication and check-in procedures to ensure a smoother experience for our guests in the future. We understand your disappointment and apologize for any financial inconvenience caused.Your feedback is important to us, and we hope to have an opportunity to make it right in the future.
by A traveller
Posted Oct. 15, 2023 on Expedia
by A traveller
Posted Jun. 20, 2023 on Expedia
Clean and good location but no actual person to check in and the app that was provided few hours before your check in time was unreliable at times which was bit frustrating. Could not request extra towels since they did not have anyone on site.
Comment from Hotel Management
Jun. 21, 2023 by Global Luxury Suites, Hotel Management
Thank you so much for your feedback! We’re glad to hear that you’ve enjoyed your stay at Mountain View and that you had a pleasant experience. We really appreciate you letting us know what we can improve upon as well. We will notify the head of our department immediately, as we are constantly working with our team to improve our service. We hope to have you stay again and will be reaching out to discuss this matter further.
by A traveller
Posted May 4, 2023 on Expedia
Comment from Hotel Management
Jun. 21, 2023 by Global Luxury Suites, Hotel Management
Thank you for taking the time to provide us with feedback, Amit. We look forward to seeing you again in the future!
by A traveller
Latch key system made for a horrible experience
Posted Mar. 24, 2023 on HotelsGetting into the property was a nightmare. The Latch smartphone locks didn't work. Their system was down the first night and I waited 30 minutes for someone to call me back and manually enter me into the system. The elevators require the Latch app to work and the app requires wifi. Wifi doesn't work in parking garages, so I struggled the first 2 days with getting the elevators to work. Not worth the trouble.
Comment from Hotel Management
May 6, 2024 by The GLS Customer Care Team, Hotel Management
Dear Claire, we're sincerely sorry for the difficulties you encountered.. Your experience does not meet the standards we aim to uphold. We apologize for the inconvenience caused by the issues with the Latch key system and the elevator access. Your feedback is crucial, and we will address these issues promptly to ensure a smoother experience for our guests. We hope you'll consider giving us another chance to provide you with a more positive stay in the future.
by A traveller
Posted Feb. 11, 2023 on Expedia
I liked that it had washer and dryer in room.the room was very nice.
Comment from Hotel Management
Feb. 16, 2023 by Global Luxury Suites, Hotel Management
Steve, thank you so much for providing us with feedback on your experience! We really appreciate your positive review and are so glad that you had a great stay. We hope that you chose to stay with us again in the future!
