Ratings based on 927 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
Comment from Hotel Management
Sep. 9, 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Thank you for your rating. Hopefully we will be able to earn 5/5 next time!
by A traveller
Lovely experience!
Posted Aug. 21, 2024 on HotelsI really enjoyed my stay - the service was super friendly (very understanding and helpful about my very late arrival!) and the hotel itself was super cute. I really loved the pool area! My room was large and comfortable, and the furnishings were super cute. Highly recommend!
Comment from Hotel Management
Sep. 9, 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
We're thrilled you had such a lovely experience, Hannah. Thank you for your review and 10/10 rating!
by A traveller
Posted Aug. 19, 2024 on Expedia
Front desk staff were very accommodating!!
Thank you
Comment from Hotel Management
Sep. 9, 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Jennifer, thank you for the 5/5 rating and review!
by A traveller
Posted Aug. 19, 2024 on Expedia
The property is nice and so is the reception area. When we first walked in we imagined our rooms were going to be as nice as the reception are. The rooms, we had to get 2 rooms due to 4 children and 2 parents, were on the same floor but apart from each other. So, if you are planning to travel with the same number of people or more i would say this is not the place unless you dont mind being apart. The first room smelled like humidity until the AC was on but of it turned off it would bring the smell back. The other room was good, other than the bathroom was a bit unclean. Bed were very comfortable and the place is very quiet. Overall, its an ok place for an overnight trip and with a small number of people. Also, our first receptionist was amazing very welcoming.
Comment from Hotel Management
Sep. 9, 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Thank you for your feedback. We're sorry to hear you did not have the experience you were hoping for the rooms themselves. We have followed up with our housekeeping team to address the concerns you expressed.
by A traveller
Posted Aug. 18, 2024 on Expedia
The best part of our whole stay was how welcoming RJ was at the front desk! Made us feel welcome and appreciated :) definitely will be coming back!
Comment from Hotel Management
Aug. 26, 2024 by Kristen, Area Director of Guest Services, Hotel Management
Thank you for your review and rating, Lief! We're happy to hear RJ made such a lasting impression.
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Sep. 9, 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Joe, we are so sorry to see you did not have an enjoyable experience. Thank you for the opportunity to serve you.
by A traveller
Posted Aug. 14, 2024 on Expedia
This was a fantastic property to stay at. Lovely staff-with a special call out to JR! Dedicated personnel to make your stay comfortable, great room size, quiet rooms, wonderful location to a lot of sights. I was there for an extended stay and this is a place no one should miss if you’re looking for great service. I worked in my room, exercised, and drove to what I needed. They owned the parking area and it was always clean and safe. The housekeeping staff was awesome.
Comment from Hotel Management
Aug. 14, 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Thank you for your shout out to RJ and his customer service. He truly enjoyed what he does and we are happy to have him.
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Taniesha, thank you for your 10/10 rating!
by A traveller
Posted Aug. 5, 2024 on Expedia
overall a nice place to stay for a few days
Comment from Hotel Management
Aug. 9, 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Hi William, we're really glad we could accommodate you during your quick visit to the Mountain View area. Looking forward to seeing you again soon.
by A traveller
Posted Aug. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 9, 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
We're sorry to hear that we didn't give you a 10/10 experience. We truly hope to make it up to you on your next visit!
