Ratings based on 359 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 14, 2024 on Expedia
We were planning to arrive on 8/8/2024, but that morning we were hit with unexpected crazy amounts of rain and high winds. Despite that we decided to take the 3 hour trip because my fiancé is a truck driver so he’s very experienced with such conditions, and because it was our son’s 7th birthday and had plans to celebrate. About 90 minutes in we were rear ended by a driver going very fast and ended up sliding into another car in the rain. Our car was totaled but luckily everyone came out alive with minor injuries. After going to the hospital and making sure everyone was alright we contacted the property. We spoke with a woman who claimed to be the manager, I do not remember her name but it was the morning of 8/8/24. We explained the wild and unfortunate situation and that we had plans to celebrate my son’s birthday. She seemed very understanding and sympathetic, after checking our reservation information she explained that since we booked through Expedia we had to go through them to process the refund and that they would absolutely approve it on their end. She assured us that when Expedia reached out to them the refund would be approved. We thanked her and expeditiously contacted Expedia to start the process and even explained the situation to them& that we spoke to a manager& she assured us that the refund would be approved. Expedia thencontacts them& comes back to us and says that after multiple tried they were unable to get approval for the refund from the property manager.
Comment from Hotel Management
Aug. 15, 2024 by FDM, Hotel Management
I am sorry to hear that your refund has not been processed. I will contact Expedia immediately to approve the refund.
by A traveller
Posted Aug. 13, 2024 on Expedia
Staff
Comment from Hotel Management
Aug. 15, 2024 by Management, Hotel Management
Thank you for your feedback. We are sorry we did not meet your expectations.
by A traveller
This hotel is sketchy at best.
Posted Aug. 11, 2024 on HotelsComment from Hotel Management
Aug. 13, 2024 by Hotel Management , Hotel Management
Dear Guest, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we take them seriously as we continuously work to improve our services and facilities. We hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
by A traveller
I’d stay again.
Posted Aug. 4, 2024 on HotelsIt was fine. Room provided what I needed.
Comment from Hotel Management
Aug. 5, 2024 by Hotel Management, Hotel Management
Dear Tim, Thank you for sharing your experience. We’re pleased to hear that your room met your needs and that you would consider staying with us again. Our goal is to provide a comfortable environment for all our guests. We look forward to welcoming you back on your next visit!Sincerely,Hotel Management
by A traveller
Posted Jul. 31, 2024 on Expedia
Comment from Hotel Management
Aug. 1, 2024 by FDM, Hotel Management
We are sorry to hear you did not enjoy your stay with us.
by A traveller
Posted Jul. 29, 2024 on Expedia
Smelled really bad outside and inside the room
Comment from Hotel Management
Jul. 29, 2024 by Hotel Management, Hotel Management
Dear Kaisha, Thank you for sharing your experience with us. We sincerely apologize for the unpleasant odors you encountered during your stay. Your comfort is a top priority, and we understand how important a clean and fresh environment is for our guests. Please know that we are taking your feedback seriously and will investigate this matter to implement necessary improvements. We appreciate your insights and hope to welcome you back, offering a more positive experience in the future.Sincerely,Hotel Management
by A traveller
Posted Jul. 29, 2024 on Hotels
Comment from Hotel Management
Jul. 29, 2024 by FDM, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay!
by A traveller
Posted Jul. 27, 2024 on Hotels
Comment from Hotel Management
Jul. 29, 2024 by FDM, Hotel Management
Thank you for your feedback
by A traveller
Posted Jul. 25, 2024 on Expedia
Very accommodating we loved our stay
Comment from Hotel Management
Jul. 29, 2024 by FDM, Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay.
by A traveller
Posted Jul. 20, 2024 on Expedia
Bed was comfortable. Staff was very friendly and accommodating.
Comment from Hotel Management
Jul. 20, 2024 by Hotel Management, Hotel Management
Dear Madison, Thank you for your kind words! We’re thrilled to hear you enjoyed the comfort of your bed and found our staff at Extended Stay America to be welcoming and helpful. It’s always our goal to make every stay enjoyable. We look forward to having the pleasure of hosting you again soon!Sincerely,Hotel Management
