Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
2,3 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par simach
original 4x4 obligatoire pour accéder
Publié le 15 mars 2017 sur Hotelshors des sentiers battus, accueil familiale
Commentaires de Gestion de l’hôtel
20 mars 2017 par Hernan Garcia, Gestion de l’hôtel
Estimado huésped, muchas gracias por sus comentarios, hacemos lo posible por hacerlos sentir como en casa aunque esto esté fuera de nuestro alcance en algunos casos. Nuestras disculpas de manera general por los inconvenientes presentados.
Hernán García
par un voyageur
hôtel très décevant
Publié le 20 mars 2016 sur Expedia
Pour : l accueil et la nature en face du lac
Contre : revoir la chambre confort et propreté
Les seuls points positif est l' accueil et la nature en face du lac sinon :
- accès difficile avec voiture normale (4x4 conseillé)
- chambre vraiment inconfortable : pas propre (drap et dessus de lit laisse à désirer), matelas mou, sommier rouillé qui grince, pas de rideau opaque, pas d eau chaude, pour l'eau froide demander à la réception pour ouvrir le robinet
- petit déjeuner très léger 2 œufs et un bout de pain sans beurre et café sans gout....
Commentaires de Gestion de l’hôtel
30 mars 2016 par Hernan Garcia, Gestion de l’hôtel
Merci beaucoup pour vos commentaires, nous sommes très reconnaissants et espérons améliorer en peu de temps les commentaires nous ont fait très gentiment.
par un voyageur
Publié le 3 mai 2023 sur Expedia
Realmente muy mal servicio, ni siquiera Sabian q teniamos reservacion, no hay condiciones para alojarse
par un voyageur
Publié le 9 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2023 par Hernán García, Gestion de l’hôtel
Muchas gracias Sr. Gaurav, fué un verdadero placer haberle servido en nuestro humilde y rústuco hotel de playa en Ometepe.
par un voyageur
Publié le 7 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2023 par Hernán García, Gestion de l’hôtel
Muchas gracias señor Gaurav por su estadía, reciba muchas bendiciones de nuestra parte.
par un voyageur
Publié le 6 févr. 2022 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
10 févr. 2022 par Hernán García, Gestion de l’hôtel
Muchas gracias por su valioso comentarios, estamos felices de servirles y poder atenderlos siempre.
Recommandé
pour Tout le mondepar un voyageur
Grandma Rules
Publié le 18 mars 2018 sur ExpediaGrandma made us the best dinner, guava juice, breakfast and amazing coffee. They grow everything on their land that they make for you. You can go horseback riding or even just enjoy the peaceful view. Very friendly staff.
Commentaires de Gestion de l’hôtel
18 mars 2018 par Hernán García, Gestion de l’hôtel
My dear guests, we are very grateful for your comments, really the grandmother is very helpful and attentive with her guests, we try to make your stay the best within our possibilities and the best payment is to know that you fully enjoyed the stay in our home
par un voyageur de USA
Worst hotel I have ever stayed in!
Publié le 7 janv. 2018 sur Expedia
Pour : On a nice piece of land
Contre : Everything could be improved, especially the management.
Emplacement : Nice town, the Ferry comes right into this town, so a great location for a hotel.
There are many other hotels in the area that would be excellent
My wife and I booked this hotel so we would know in advance we had a place to stay.
We were immediately frustrated upon arrival, as the road signage on the long driveway was terrible. The road was not maintained and we got stuck several times. The signage was totally confusing, with arrows pointing in two directions on the SAME sign!
When we arrived we asked for our money back and said we did not want to stay, but the manager said she would give us some beer and food and make us happy.
As it turned out, we had NO water in our shower, toilet, or sink, and she ended up charging us for the beer she had offered.
It was also super frustrating trying to check out - it took about 45 minutes for them to try and figure out the accounting. They totally over charged us, but we just wanted to get out of there.
Do yourself a favor, and avoid this run down, poorly managed, disaster of a hotel!
Commentaires de Gestion de l’hôtel
11 janv. 2018 par Hernán García, Gestion de l’hôtel
Good morning dear guest.
I would like to thank you very much for your comments and criticisms made, You take us into account and we thank you with all our heart for your openness, respect and desire to improve.
Definitely the access road is not the best, it is not asphalted and it really represents a nuisance to have to access slowly through the broken territory. We are in plans to pave some stretches although the road is public as long as our guests have a better way to arrive and more pleasant. Local authorities have not heard our endless prayers, suggestions and requests to make up the access.
The sign that you mention really means that there are two accesses to the hotel and we will proceed to be more explicit, so that this does not leave any doubt about the way forward. We can more labels with images to improve on this.
In Tierra Blanca 100% of the energy we consume is generated by a photovoltaic solar system, this leads us to save on the resources we spend, be it lighting, water pumping, entertainment, etc., due to this the pressurization pump of the Hotel is turned on at set times so that our customers make use of the showers with sufficient water pressure.
We regret that you have not enjoyed your stay any more, some issues are out of our hands but we will do everything possible
Recommandé
pour Tout le mondepar un voyageur
Beautiful, interesting experience!
Publié le 21 déc. 2017 sur ExpediaFirst off if you're getting a taxi here they may go down the road that has a fallen tree, and drop you off in the middle of the jungle to walk... There is another road but the signage is not that clear to turn earlier.
Beautiful farm with gardens, dogs, pigs, birds, cows, bees. Right on the lake with an amazing view. We like to be a little isolated so the site itself was a little piece of paradise.
The dinner was included and was very delicious!
Breakfast was also delicious and homemade, although not included but reasonable price.
Cons: none of the owners or staff speak English, not even a little, so we had a little language barrier but laughed and signaled and googled our way through most of it... Until we couldn't Google because the wireless was just shut off when they went to bed? And they had thought we wanted an early morning driver so got a bit of a surprise awakening.
There was no water to shower, and after two hours of trying to fix it they finally just let us use theirs. Wouldn't have been that bad except for the hike we took to get there!
The room was clean, but felt very institutional.
This was a place where you have to have a bit of an open and adventurous mind, but very beautiful spot. We were happy to stay the night with gratitude, and move on to the next destination.
Commentaires de Gestion de l’hôtel
6 janv. 2018 par Hernan Garcia, Gestion de l’hôtel
Thank you very much for your comments, we really have many interesting aspects and challenges as service providers. This hotel is really an appropriate place for guests who wish to rest and enjoy the natural environment, full of birds, trill at dawn of the day and enjoy our culinary specialties.
par un voyageur
Publié le 11 févr. 2017 sur Hotels
Quiet. Clean. A little away from town so would plan to have bikes or motors for the stay. Definitely off the beaten track. Beautiful surrounding area and right on the water. More of a home-stay Eco resort feel. Great place to work on your Spanish (very limited English but great communication skills). Staff were very helpful and pleasure to be around. Wifi limited to the main guest area. Overall an enjoyable experience and great for anyone who wants to get away from the hustle and bustle of the city or party atmosphere of the hostels.
Commentaires de Gestion de l’hôtel
14 févr. 2017 par General Manager, Gestion de l’hôtel
Distinguished guest, many thanks for your valuable contribution with comments that really define and describe our modest hotel, if you really want to find a place to enjoy nature we advise you to visit us.
Thank you very much for your valuable collaboration.
Hernán García
