Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 janv. 2023 sur Expedia
Pres que pas de services.
La nourriture n est bonne.
Un des bergement ne pas convenable. Vieux meubles
par un voyageur
Publié le 20 août 2024 sur Expedia
The property suffers from significant underinvestment, leading to a noticeable decline in standards. It is poorly maintained and desperately in need of an overhaul. The bedroom facilities are outdated and deteriorating, with crumbling fixtures and old infrastructure, such as hairdryers, that have long since broken and been removed. The towels are old and fraying, adding to the sense of neglect. The bathrooms are in dire need of renovation; they are unacceptable for a hotel of this calibre.
It seems the hotel owners have heavily invested in the adjacent luxury tower, leaving the original hotel neglected and in disrepair. The high ratings could be for the luxury tower next door, owned by the same group.
That said, the beach is exceptional, truly one of the best.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sun N Sand Team, Gestion de l’hôtel
Dear Moraa,Thank you for taking the time to share your feedback regarding your recent stay at our property. We appreciate your detailed review and apologize for any inconvenience you experienced during your visit.We want to assure you that we take your comments seriously and are committed to addressing the issues you have raised. We understand the importance of maintaining high standards for our guests, and we are pleased to inform you that we have planned a comprehensive renovation project for the property.This renovation will encompass updating the bedroom facilities, improving the bathrooms, and enhancing overall guest experience. We aim to provide a comfortable and welcoming environment for all our guests, and your feedback serves as valuable insight into areas that require immediate attention.We are delighted to hear that you enjoyed the exceptional beach, and we hope that with our planned renovations, your next visit will exceed your expectations. We appreciate your understanding and look forward to welcoming you back to our improved property in the near future.Thank you once again for sharing your feedback with us.Warm RegardsSun N Sand Team
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Bedsheets smelled like washed in sea water ..no.tv
Wifi very slow . Staff didnt hq e good attitude towards customers
Commentaires de Gestion de l’hôtel
16 mars 2024 par Team Sun N Sand, Gestion de l’hôtel
Dear Mr. Kurt,Greetings from Sun N Sand.We apologies for the inconvenience caused during your stay. the feedback is shared with the team and we would request you to give us one more opportunity to offer you an improved and much better experience.Regards
par un voyageur
Publié le 18 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Team Sun N Sand, Gestion de l’hôtel
Dear Josephus,Thank you for taking your time to review us and looking forward to have you with us again.RegardsTeam Sun N Sand
par un voyageur
Fair needs improvment!
Publié le 7 janv. 2024 sur HotelsThis "resort" apartments are big and new but needs an update and more furniture the living room had 2 beds instead of couches and no dinning table or chairs.
The first night there was not hot water and we got moved to a different room which after we showered realized the AC did not work! back to the room again all of this took 3 hrs !!. The description says 2 restaurants, one is a pool bar which has few options (did not have ice cream in 3 days) and the other one is a restaurant with buffet option ONLY!!! Towels need to be replaced (softer) and sheets are very old. Good size pool, staff did their best with what the have and can.
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Team Sun N Sand, Gestion de l’hôtel
Dear Mariana,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your insights on the apartment's furnishings, hot water issues, and restaurant options. Rest assured, we are actively addressing these concerns to enhance our guests' experience. Your comments about the towels and sheets have been noted for immediate improvement. We value your patience and hope to welcome you back for a much-improved stay.Best regards,Team Sun N Sand
par un voyageur
Publié le 26 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Team, Gestion de l’hôtel
Dear Mr. Philip,Thank you for taking your time to review us.We are happy that you have enjoyed your stay with us and looking forward to welcome you back at Sun N Sand.RegardsTeam Sun N Sand
par un voyageur
Publié le 15 nov. 2023 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Team Sun N Sand, Gestion de l’hôtel
Dear Chetan,Thank you for the review and we look forward to have you and your family with us.Regards
par un voyageur
Publié le 1 janv. 2023 sur Expedia
par un voyageur
Publié le 11 juill. 2022 sur Expedia
Die sanitäre Einrichtung in den Zimmern muss dringend modernisiert werden. Das Personal ist bemüht, unter den gegebenen Bedingungen, sein möglichstes zu tun.
Ansonsten ist das gesamte Personal sehr sehr freundlich, zuvorkommend und hilfsbereit. Meinen nächsten Urlaub werde ich wieder dort verbringen. Freue mich schon sehr darauf.
par un voyageur
Publié le 31 mai 2022 sur Hotels
