Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,8 Service et personnel
3,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024 sur Expedia
it is a good stop over to volcano national park. about 20 mins drive.
the property is okay. it was well kept. the room was gorgeous but the mattress was terrible. it is hard and gave me backache.
the breakfast can be made better.
the staff is nice.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Francis, Gestion de l’hôtel
Dear Suraj,We are grateful for the thoughtful feedback you provided about your stay with us. Your comments are invaluable as we strive to enhance our services. Thank you once again, and we look forward to welcoming you back soon!
par un voyageur de Marshfield
Publié le 5 nov. 2023 sur Expedia
We were only here for one night, but Frances was a great host. The room as clean and comfortable, and he provided a good breakfast. We opted not to go to Volcanoes National Park, but Frances provided us with a great guide, who took us to Twin Lakes. On that trip we met MANY wonderful Rwandans out in the countryside, and saw beautiful scenery. The next morning our guide, Janvier, took us to the park where the baby gorilla naming ceremony is held, then out into the countryside again. FANTASTIC!
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Francis, Gestion de l’hôtel
We appreciate your visit, and since we enjoyed spending time with you, you provided a positive rating that will aid future customers in understanding what we have to offer. We hope to welcome you back soon.
par un voyageur
Publié le 29 nov. 2022 sur Expedia
I had a great time at Virunga Homestay, I initially only booked for a few nights but then stayed over a week. Francis is a very considerate, helpful, and accommodating host. The place is very clean, spacious and quiet. The homestay has good wifi and warm showers and the breakfast was wonderful, I highly recommend it. I will definitely come back.
Commentaires de Gestion de l’hôtel
30 nov. 2022 par Francis, Gestion de l’hôtel
We were fortunate to have Corinna stay at Virunga Homestay. Throughout the entire week she was here, she worked tirelessly and with patience because she adored our family. She was respectful, well-organized, considerate, and a pleasure to stay with. We shall always remember her, and we genuinely want to have Corinna stay with us again. We appreciate Corinna staying with us and send our best wishes.
par un voyageur
But a terribly weak wi-fi that works very poorly
Publié le 27 févr. 2020 sur HotelsVIRUNGA HOMESTAY & CAMPSITES met me well, arranged in a large room, prepared a delicious and plentiful breakfast. Thanks!
But a terribly weak wi-fi that works very poorly.
He asked to organize a sightseeing tour of the Volcanoes National Park on a motobike, they said that it costs 5 thousand Rwandan francs. I agreed. A motorbiker arrived and took me and when they left the city he took 5 thousand francs from me and began to extort another 5 thousand francs. I refused to give an additional 5 thousand francs and the motorbiker without completing the tour returned to the city.
Commentaires de Gestion de l’hôtel
29 févr. 2020 par Kevin , Gestion de l’hôtel
Dear Begaly,
On behalf of *VIRUNGA HOMESTAY & CAMPSITES* team, We hole heartedly thank you for the review on the experience you had while staying with us; it highly helps us to sit back and see how to work extramiles to meet our guests expectations in the near future.
We strongly address our apologies after being touched by an unpleasant experience between one of our staff and you due to English language barrier during your stay.
After having conversation with our staff, we agreed that this untorelable mistake will never happen again and that we are definitely going to upgrade our WiFi.
Thank you
Kind regards,
