Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par jean-marc
bien sauf petit dej
Publié le 30 août 2017 sur Hotelsbien placé chambre agréable avec petite cuisine bonne wifi mais petit déjeuner sordide. du café et qq muffins dans un panier sans lieu où grignoter. un peu curieux pour un hôtel de standing et de cette chaîne.
Commentaires de Gestion de l’hôtel
1 sept. 2017 par Manager, Gestion de l’hôtel
Thank you for being our guest at Extended Stay America. We are glad to read you enjoyed your overall time with us and were impressed with your room along with the kitchenette. However, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate you choosing us and hope to have the opportunity to serve you better in the future.
Sincerely,
General Manager
par un voyageur
Publié le 1 déc. 2024
Upon arriving at the property, I discovered there was no power, no hot water, and the heaters were not functioning. When I inquired why I had not been informed of these issues beforehand, I was told that the staff lacked the time and phone service to notify guests. While I understand that a storm had recently impacted the area, as part of a well-established chain like Extended Stay, I believe more proactive measures could have been taken. For instance, assistance from other locations could have been sought to notify customers about the situation.
Furthermore, due to a delayed flight, my reservation was marked as a "no-show," and I was required to pay again for my stay—even though the room I was given was cold, dark, and without basic amenities. I was also informed that no notifications had been sent to guests because the staff had hoped power would be restored quickly, despite the storm having occurred two days before my arrival.
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ivaylo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur
Publié le 20 nov. 2024
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Breakfast was a joke.
Had to ask for dishes and a coffee ☕️.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jeff, Thank you for your feedback. We apologize for the inconvenience you experienced with breakfast and for having to request dishes and coffee. Your comments are important to us, and we’ll use them to improve our service and ensure a more seamless experience for our guests. We appreciate your patience and understanding and hope to offer a better stay during your next visit. We look forward to welcoming you back!Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
par un voyageur
Publié le 26 sept. 2024 sur Expedia
par un voyageur
Publié le 26 sept. 2024 sur Expedia
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Hotels
