Ratings based on 61 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Bronx
Posted May 1, 2024 on Expedia
Comment from Hotel Management
May 6, 2024 by Rahul Gawali Asst. Front Office Manager, Hotel Management
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul Gawali Asst. Front Office Manager
by A traveller
Posted Dec. 16, 2023 on Expedia
Fantastic hotel, staff and food.
Comment from Hotel Management
Jan. 3, 2024 by General Manager, Hotel Management
Dear Neelesh, We're thrilled to read your fantastic remarks on our hotel, staff, and food! It's our main motive to make our guests feel comfortable, well-fed, and valued at all times, so your feedback is greatly appreciated. We're dedicated to providing excellent service and a wide variety of delicious dining options. We hope to have the pleasure of welcoming you back soon for yet another memorable experience. Thanks & Regards Anshul SethiFortune Park Lakecity, Thane
by A traveller
Posted Nov. 28, 2023 on Expedia
This a hidden gem. Quiet, clean and friendly. The first hotel I have seen outside Japan with anti-fogging mirror in the bathroom. The smoothest lift ride in Mumbai. Especially like to commend Rakshika in the restaurant for customer service.
Comment from Hotel Management
Nov. 29, 2023 by General Manager, Hotel Management
Dear Aniruddha, We're thrilled to hear such high praises about your stay with us. We take pride in providing a serene, clean environment with amiable staff. Hearing that you appreciated these aspects of our hotel is immensely encouraging. It's wonderful to know that our anti-fogging mirrors and smooth lift operations added value to your visit. Furthermore, we are delighted to hear about your positive experience with Rakshika in the restaurant. We strongly believe that excellent customer service enhances the overall experience, and Rakshika plays a key role in delivering that promise. Your commendation will definitely be shared with her to acknowledge her commendable efforts. We look forward to hosting you again, and assure you of our unwavering efforts towards maintaining our service standards and making your future visits even more remarkable. Anshul SethiGeneral Manager
by A traveller
Posted Nov. 25, 2023 on Expedia
Need to change furniture
Comment from Hotel Management
Nov. 29, 2023 by General Manager, Hotel Management
Dear gershon, Thank you for sharing your concern about the furniture in our hotel. We understand how important it is to provide a comfortable and aesthetically pleasing environment for our guests. Our aim is to create a fresh and inviting atmosphere that meets the expectations of our valued guests, like yourself. We appreciate you bringing this matter to our attention and assure you that your feedback has been taken seriously. Rest assured, we strive to continuously improve our facilities to ensure a memorable and satisfying experience for all our guests. We look forward to welcoming you back and showcasing our newly upgraded furniture. Anshul SethiGeneral Manager
by A traveller
Posted Nov. 5, 2023 on Expedia
Clean, great staff, spacious but basic rooms, great vegetarian breakfast, right next door to a mall … but within a hospital!
Comment from Hotel Management
Nov. 6, 2023 by RAHUL GAWALI, Hotel Management
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul Gawali Asst. Front Office Manager
by A traveller
Posted Oct. 28, 2023 on Hotels
Comment from Hotel Management
Oct. 31, 2023 by Rahul Gawali, Hotel Management
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul GawaliAsst. Front Office Manager
by A traveller
A great stay
Posted Sep. 17, 2023 on HotelsVery good experience. Great location, good food, attentive staff.
Comment from Hotel Management
Sep. 18, 2023 by Rahul Gawali, Hotel Management
It was a pleasure having you stay with us at Fortune Park Lake city , Thane.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Rahul GawaliAsst. Front Office Manager
by A traveller
Posted Jun. 17, 2023 on Expedia
Next to Mall
Comment from Hotel Management
Jun. 19, 2023 by Rahul Gawali, Hotel Management
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,
by A traveller
Posted May 27, 2023 on Hotels
Comment from Hotel Management
May 28, 2023 by Rahul Gawali, Hotel Management
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,
by A traveller
Posted Oct. 14, 2022 on Hotels
Comment from Hotel Management
Oct. 15, 2022 by Manager, Hotel Management
Dear Sir, Namaste! Thanks for sharing your feedback by giving us nice points. Thanks & Regards,
