Note fondée sur 113 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 nov. 2024 par Abhishek Pillai, Gestion de l’hôtel
Dear Tushar,We are pleased to receive your feedback. Thank you for acknowledging our team's efforts. Looking forward to welcome you back soon.Sincerely,Abhishek Pillai,Director Guest Service.
par un voyageur
Worst service and worst staff
Publié le 17 mai 2024 sur HotelsWorst service and worst staff
Commentaires de Gestion de l’hôtel
28 nov. 2024 par Abhishek Pillai, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the poor experience you had during your recent stay. Your feedback is very concerning, and we deeply regret that our service did not meet your expectations. We take your comments seriously and will be addressing the issues you raised with our team to ensure improvements are made.Your experience should have been better, and we understand your frustration. We hope you’ll reconsider and give us another opportunity to provide you with the quality service that you deserve. Thank you for bringing this to our attention.Warm Regards,Abhishek PillaiDirector Guest Service
par un voyageur
Worst service and hopeless staff
Publié le 17 mai 2024 sur HotelsEarlier also i stayed several time in this hotel, but this time its pathetic. I asked them to confirm if i can extend my stay the fron desk told me book online, he is busy in check in or he will call back in sometime, but no one call back, i asked for plate and spoon, the person told you have to come and collect from restaurent,also i ordered potato wedges, it took apptox 1 hour to come. I am thinking, i am staying in hotel or Dharamshala, useless fellows with useless service
Commentaires de Gestion de l’hôtel
28 nov. 2024 par Abhishek Pillai, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback, and we sincerely apologize for the experience you had during your recent stay. We understand your frustration, and it’s disappointing to hear that we did not meet your expectations this time.Your concerns regarding the front desk service, delayed response, and the lack of assistance with basic requests like plates and spoons are certainly not reflective of the standard we aim to provide. We will address these issues with our team to ensure better communication and quicker service for future guests.We appreciate your continued patronage and hope you will give us another opportunity to make things right during your next visit.Warm Regards,Abhishek PillaiDirector Guest Service
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Overall it was a very comfortable and pleasant experience staying at this hotel. I will recommend others to stay.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Abhishek, Gestion de l’hôtel
Dear Amitava,It was a pleasure having you with us at ibis Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service.It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavour to offer a better experience to all our guests.We thank you for your feedback and look forward to welcoming you back to ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager
par un voyageur
Publié le 6 janv. 2024 sur Expedia
I loved this hotel. Very clean and courteous hotel staff. Will go back and stay again.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Abhishek, Gestion de l’hôtel
Dear Guest,Thank you for taking out the time to review our hotel. We are extremely glad that we have provided you with a good experience and would like to do so again in the future. We thank you for your feedback and look forward to welcoming you back to ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager
par un voyageur
Publié le 26 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Abhishek, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager
par un voyageur
Publié le 17 déc. 2023 sur Expedia
The bathroom and toilet was dirty. The washbasin had stains. The towels provided had black stains. The room curtains did not cover the windows fully. The price paid for a room in this condition was way too high.
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Abhishek , Gestion de l’hôtel
Dear Dinesh,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager
par un voyageur
Hidden gem near highway
Publié le 2 déc. 2023 sur HotelsThis hotel offers comfort, the basic amenities but also additional thoughtful things, such as an ironing station and includes a restaurant and bar.
Room service was prompt. Menu has enough veg and non veg items. However, they lacked fresh pineapple juice which I as listed, only had canned. Same issue for breakfast, only fresh watermelon juice. There needs to be more than 1 fresh fruit juice offered. The breakfast buffet was delicious, with an omelette/dosa/pancake station. Again, only melon /watermelon offered. No other fresh fruit available. A hotel of this caliber should have more than cheap watermelon to offer its guests.
Aside from this, very pleasant and prompt staff. Comfortable bed. Worth the price and stay.
Aside from this,
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Abhishek, Gestion de l’hôtel
Dear Guest,Thank you for taking out the time to review our hotel. We are extremely glad that we have provided you with a good experience and would like to do so again in the future. We thank you for your feedback and look forward to welcoming you back to Ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager
par un voyageur
Publié le 28 nov. 2023 sur Expedia
It's a decent value for money stay if you are traveling for business as this is more like a no-frill hotel with basics in place. Breakfast is decent as the overall spread. Check-in process is fast and they gave me an early check-in at 10 am without having to request. Keep your original ID as they dont accept digi-locker which is also government approved and accepted nationally but this hotel wont accept it and they need a physical aadhar card or other id. Try and keep your personal toiletries as the ones provided in hotel are not very promising. Rooms are clean overall. They have a separate iron-room so you can walk a few steps out of your room to iron your clothes.
1. The bathroom drain was completely clogged and water was an inch high after 5 mins of shower. For my 3-days stay, I had to pack all my stuff back so I can move to a different room the next day. A bit hassled with this.
2. Noise in the Rooms area: Some repair staff was doing activity in the evening for more than an hour until I went and requested them to stop and resume in next day noon time when its convenient for all.
3. Poor room-dining experience. Received wrong item first and secondly the replacement came in after almost an hour.
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Abhishek, Gestion de l’hôtel
Dear Vipul,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager
par un voyageur
Publié le 28 oct. 2023 sur Expedia
Washroom in lobby smelled bad.
Commentaires de Gestion de l’hôtel
28 nov. 2024 par Abhishek Pillai, Gestion de l’hôtel
Dear Garry,Thank you for sharing your feedback. We are sorry to hear about the challenges you faced during your stay, and we truly regret that we did not meet your expectations this time. Please know that we take your comments seriously, and we will be addressing the issues you mentioned with our team to ensure that improvements are made.We hope you will consider giving us another opportunity to provide you with a more pleasant experience in the future. Your comfort and satisfaction are our top priority.Sincerely,Abhishek PillaiDirector, Guest Services
