Note fondée sur 75 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Couplespar un voyageur de Paris, France
Hotel Le Sutra à Mumbai
Publié le 11 févr. 2011 sur ExpediaAu coeur de Bandra. On peut difficilement être mieux situé.
Commentaires de Gestion de l’hôtel
14 janv. 2017 par Laika Joseph, Gestion de l’hôtel
Dear Guest
Greetings form Le Sutra!
Thank you so much for your feedback further to your stay with us. I have shared your positive sentiments with all my colleagues at the hotel and the entire team feels motivated. We are glad you liked the entire hotel especially the decor, the team, the spacious rooms, and the services we provide.
I and my team look forward to welcoming you back again.
Best regards,
LaikaJoseph
Team Leader
Le Sutra - The Indian Art Hotel
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Muddassar Nirban, Gestion de l’hôtel
Dear Garry,Greetings from Lesutra Hotel!!Thank you so much for your fantastic 5 out of rating! We’re thrilled to hear you had a great experience with us. Your positive feedback is incredibly motivating for our team, and we’re delighted that we could meet your expectations.We look forward to welcoming you back for another excellent stay in the future!
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Muddassar Nirban, Gestion de l’hôtel
Dear Nikhil,Greetings from Lesutra Hotel!Thank you for your review. We’re glad you took the time to share your experience with us. While we’re pleased to hear there were some positive aspects to your stay, we’re also concerned about the areas where we fell short. Your feedback is valuable and will be used to make necessary improvements. If there’s anything specific you’d like to discuss or if you have any suggestions, please don’t hesitate to reach out. We hope to better meet your expectations in the future.Warm Regards
par un voyageur
Great find in Bandra
Publié le 16 juill. 2024 sur HotelsGreat little find in Bandra! We loved the location and the room, super friendly staff and service. Would definitely stay again!
Commentaires de Gestion de l’hôtel
28 août 2024 par Muddassar Nirban, Gestion de l’hôtel
Dear Sharmi,Greetings from Le Sutra Hotel !!Thank you for your fantastic feedback! We’re delighted that you found our location and service to your liking. It’s always a pleasure to hear that our guests had a great experience. We look forward to having you stay with us againWarm Regards
par un voyageur
Tranquil spot in a bustling neighborhood
Publié le 7 mars 2024 sur HotelsThis is a nice place! It's clean (saw the cleaning staff in action, super efficient), and the rooms are decorated. Service is good, and they're always trying to offer something interesting. The on-site spa was a great experience, too.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Muddassar, Gestion de l’hôtel
Dear Shyamali,Greetings from Lesutra!!Thank you for visiting us and writing a great review about our hotel, spa , cleanliness, location and the helpful hotel staff. It is our goal to consistently ensure our facilities and service are efficient and on-brand. We strive to provide friendly service, comfortable and modern accommodation to all of ourguests.Looking forward to see you soon againWarm Regards,Muddassar NirbanAsst Front Office ManagerLe Sutra - the Indian art hotel
par un voyageur
Publié le 3 mars 2024 sur Expedia
Upon arrival and checking into my room to discover I had been given a single room with the mattress on a slightly elevated platform. When I went down to reception and informed them I was given the wrong room I was informed my selected room was “on request” and they were full and that was the only room in offer for the 1st night. I produced my email confirmation stating I had booked the Rajas room. They apologised and said there must have been a glitch in the computer system. To compensate me they gave me a coupon for a massage which I accepted. Clearly I would have preferred they honoured the room which I had booked and paid for
Commentaires de Gestion de l’hôtel
11 mars 2024 par Muddassar, Gestion de l’hôtel
Dear Sophia,Greetings from Le Sutra!!First of all I would like to sincerely apologies for the inconvenience you have to face in regards to the room alloted to you upon arrival.I fully understand the discomfort this has caused you. Again, I do apologize and regret that this impacted your experience at our hotel. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your next stay as best as it can be.Warm RegardsMuddassar NirbanAsst Front Office ManagerLe Sutra- The Indian Art Hotel
par un voyageur
Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Muddassar, Gestion de l’hôtel
Thank you very much for writing a great review about us. It is indeed a great pleasure to read such a fantastic review on Expedia. Thank you for rating us 10 out of 10 We are delighted to have made such a good impression. We are pleased that we have exceeded your expectations. Please do visit us again as we would be delighted to have you back.Thanks & regards,Muddassar NirbanAssistant Front Office Manager
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Muddassar Nirban, Gestion de l’hôtel
Dear Remy,Greetings From Le Sutra !!!Thank you for taking out time from your busy schedule and sharing with us candid review.We are delighted to know that we have exceeded your expectations and you have enyoyed your stay with us as you have rated us 5 out of 5.Looking forward to welcome you back again in futureWarm RegardsMuddassar NirbanAsst Front Office Manager
par un voyageur de STAMFORD
Publié le 18 déc. 2023 sur Expedia
Excellent service, very friendly staff, great location, reasonable pricing, good food..
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Muddassar Nirban, Gestion de l’hôtel
Dear Mr. Rajat,Greetings from Le Sutra !!It was nice having you stayed with us. Thank you very much for writing a great review about us. It is indeed a great pleasure to read such a fantastic review on. Thank you for writing via Expedia and for all the kind words in regard to the hotel, the rooms, the location and off-course the team which made your stay a memorable one. Your kind comments on the standard of service received is much appreciated, and I have shared this with the team, we are delighted to have made such a good impression.We are pleased that we have exceeded your expectations. Please do visit us again as we would be delighted to have you back.Thanks & regards,MuddassarAssistant Front Office Manager
par un voyageur
Publié le 25 oct. 2023 sur Expedia
We stayed at Le Sutra on our first night in India. We arrived way before check in time but the friendly staff let us freshen up in the spa and leave our luggage while we went to explore Mumbai.
Arindja (not sure on the spelling of her name but the main receptionist) was so accommodating, giving us some tips on getting around and where to buy traditional Indian garments for the wedding we were here for. She’s a gem!
We stayed in the Rajas room, it was quirky, clean, and the facilities were great, really enjoyed our stay. Would highly recommend this hotel.
Tom & Kirsty
