Ratings based on 18 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.2 Service & staff
2.8 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 3, 2024 on Hotels
by A traveller
Posted Jun. 17, 2024 on Hotels
by A traveller
Posted May 17, 2024 on Hotels
Comment from Hotel Management
Jun. 8, 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for choosing Royal Hometel Suites , Dahisar as a preferred hotel during your visit to Mumbai and for sharing such a fantastic review with the Trip Advisor community.The team was also overwhelmed to read your kind words of appreciation. Our team members are our greatest strength and your appreciation will certainly motivate them to scale for new heights in excellence.It is our endeavour to ensure that every guest leaves as an ambassador of our hotel. We are happy to note that we have exceeded your expectations.We thank you once again for your appreciative feedback about your experience at our hotel and look forward to having more opportunities to be of service to you.Thanks & RegardsVishal BaidGeneral ManagerRoyal Hometel Suites, Mumbai
by A traveller
Posted May 2, 2024 on Expedia
I came for a family reunion and had booked the stay for 4 days. The idea was to meet with my brothers spend some quality time with them and order food and drinks in the room. But unfortunately the hotel refused to allow my family to come to the room. But during the stay I found there were local residents would take as many as guest to their room. I felt the hotel did not appreciate foreign visitors. The stay was pathetic. Never again and I do not recommend this hotel to foreign visitors.
Comment from Hotel Management
Jun. 8, 2024 by General Manager, Hotel Management
Dear Sarojini, We are concerned to read about the issues you encountered during your stay with us. At our hotel, we always strive to provide an inclusive and enjoyable environment for all our valued guests and it is disheartening to know we missed the mark during your visit. We assure you that our policies are applied equally to all guests, regardless of their nationality or residency status. We do have certain managed guest policies for privacy and security reasons. However, we're deeply sorry if this impacted your plans for a family reunion. Regrettably, occasional misuse of guest privileges is encountered in hotels everywhere. When such incidents do come to our attention, we certainly act upon them in an appropriate manner to ensure the comfort and safety of all our guests. We want to assure you that your feedback has been conveyed to the management and a review of our guests’ policies would be made. We truly regret you left with a negative impression of your stay. It would be our pleasure to have an opportunity to make amends and provide you with a more positive experience in the future, so we hope you'll reconsider and choose us for your accommodation next time. Thanks & RegardsVishal BaidGeneral ManagerRoyal Hometel Suites, Mumbai
by A traveller
Posted Mar. 22, 2024 on Expedia
the swimming pool was dirty
Comment from Hotel Management
Mar. 28, 2024 by General Manager, Hotel Management
Dear Ms. Subhadra, We value your feedback and regret to hear about your recent experience with our swimming pool facility. Cleanliness is of paramount importance to us, particularly for our swimming pool, which numerous guests enjoy. It saddens us to know it wasn't up to standard during your visit. We have already initiated a deep cleaning process to rectify the situation. We are also reviewing and reinforcing our maintenance protocols to ensure this doesn't happen again. We're committed to providing our guests with an enjoyable and flawless experience. We hope that you will give us another chance to impress you with our facilities in the future. Thanks & RegardsVishal BaidGeneral ManagerRoyal Hometel Suites, Mumbai
by A traveller
Posted Feb. 26, 2024 on Expedia
by A traveller
Posted Dec. 22, 2022 on Expedia
Nice cozy room
by A traveller
Posted Dec. 12, 2022 on Hotels
by A traveller
Posted Nov. 29, 2022 on Expedia
Good ambience, but for 3 adults only 2 single bed twin sharing that is not appropriate.
Also had to call housekeeping for changing water heater as it was dirty, instead housekeeping told me you must have boiled water without water so it has been dirty from inside.
Check in time 1400 hrs but in spite of online booking Reception made me wait for long time. As it was online booking, ID cards and form should be filled online but it’s wastage of time doing it before Check in.
There is no view from hotel, Glass was blurr, no use by check in at 12 th floor.
Restaurant staff was good they kept on calling for food but I was not able to reach by 2230 hrs.
After 2230 hrs you can get only Biryani, Khichdi and sandwich.
Thx
by A traveller
Posted Sep. 9, 2022 on Expedia
Staff was very professional and courteous. After initial check in hiccups overall experience was excellent.
